Housekeeper, Hospitality ​/ Hotel ​/ Catering

Join to apply for the Housekeeper role at MCR Hotels

Hampton Springhill Suites – Housekeeper position details follow.

The Housekeeper is responsible for cleaning and preparing guest rooms, hallways, and public areas to maintain high standards of cleanliness and guest satisfaction at the hotel.

• Pre-Cleaning and Stocking: complete pre-cleaning duties including stocking room supplies and tools on the assigned cart, attending morning stand-up, and assisting with soiled linen handling in the housekeeping laundry area.
• Clean and Stock Rooms: thoroughly clean and restock the required number of guest rooms per shift.
• Additional Cleaning Projects: perform assigned tasks in storage rooms, public spaces, guest laundry, and deep cleaning activities; ensure front and back of house areas are well-organized and clean.

• Happy Guests:
  Management performance ratings; guest satisfaction scores and intent to return.
• Spotless Cleanliness: GM/AGM spot checks, leadership walk-throughs, guest ratings and reviews.
• Product Consistency & Quality: checklist tracking; management performance ratings; guest ratings.
• Teamwork: management performance ratings and collaborative workplace dynamics.

• Experience in hospitality, service, consumer-facing franchise, or related field is preferred.
• Can-do attitude with willingness to learn.
• Ability to follow established guidelines and procedures.
• Ability to work well under pace and pressure.
• Effective listening and conflict resolution; clear communication skills.
• Hospitality and guest service mindset.
• Age 18 or older.
• Willingness to work a varied schedule including evenings, nights, weekends, and holidays.
• Clock-in/out discipline: punctuality for shifts and breaks; report any absences with notice as directed.
• Breaks: clock in/out for breaks at scheduled times.

Physical requirements include and are representative of those needed to perform essential functions, such as:

• Stooping, climbing, balancing, kneeling, crawling, standing, walking.
• Repetitive motions of wrists/hands/fingers; lifting items like linens and vacuums.

Note:

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions, absent undue hardship.

• Hotel discounts
• Weekly pay
• Paid time off
• Retirement options
• Referral bonuses
• Career advancement and upward mobility
• Health, dental, and vision insurance (available after 30 days for full-time team members)

• MCR is the 3rd-largest hotel owner-operator in the United States.
• Founded in 2006 with offices in New York City, Dallas, Chicago, and Richmond, Virginia.
• Portfolio includes 148 premium-branded hotels with more than 22,000 guestrooms across 37 states and 106 cities.
• More than 7,000 team members; operates hotels under multiple brands. Recognized for innovative travel industry contributions.

The description above reflects typical duties and requirements and is not an exhaustive list of all responsibilities, duties, or qualifications. This is an at-will position, and the employer reserves the right to modify duties as needed.