Telephone Operator

Telephone Operator

Job Number: HOT0C6LN

Hampton by Hilton Marjan Island, Marjan Island Boulevard, Marjan Island, Ras Al Khaimah, TBD

As a Telephone Operator at Hampton by Hilton Marjan Island, you will accept, deliver, and respond to guest and management messages, inquiries, and emergencies. Using your knowledge of the hotel facilities, services, and local vicinity, you will provide quick and efficient responses, ensuring a positive first impression for all guests.

• Achieve positive outcomes from guest queries in a timely and efficient manner.
• Accept and deliver all messages correctly and promptly for both guests and management.
• Ensure all wake‑up calls take place at the correct time.
• Demonstrate knowledge of all hotel facilities and services and use up‑selling techniques to promote these offerings when appropriate.
• Handle emergency calls immediately and relay comprehensive and accurate information as required.
• Demonstrate a high level of customer service at all times.
• Comply with hotel security, fire regulations, and all health and safety legislation.
• Attend appropriate training courses when required.
• Demonstrate knowledge of all hotel services, local attractions, and landmarks in the hotel vicinity.
• Follow company brand standards.
• Assist other departments as necessary.

• Positive attitude and strong communication skills, especially on the telephone.
• Commitment to delivering a high level of customer service.
• Ability to work independently and as part of a team.
• Competent level of IT proficiency.
• Previous experience in a customer‑focused industry (advantageous).

Hilton is the leading global hospitality company, spanning from luxurious full‑service hotels to mid‑priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest accommodations, service, amenities, and value. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.

EOE/AA/Disabled/Veterans

Full‑time

Hampton by Hilton

Guest Services, Operations, and Front Office