Manager, MH Adult Residential Services

Residential Manager

Annual Salary: $68,841

Work Schedule:
Monday-Friday 8:30am - 5:00pm with on-call responsibilities

Join the Hampton-Newport News Community Services Board (HNNCSB) as a full-time Residential Manager and lead programs that make a meaningful difference in the lives of adults living with serious mental illness, co-occurring substance use disorders, and/or intellectual and developmental disabilities. This onsite leadership role offers the opportunity to supervise dedicated staff, oversee residential and supported living programs, and contribute to a mission-driven organization with strong community roots and excellent benefits.

You will be provided with amazing benefits such as Medical, Dental, Vision, Life Insurance, Flexible Spending Account, Competitive Salary, Paid Time Off, Employee Discounts, and the Virginia Retirement System (VRS). This position offers the opportunity to lead with empathy, influence meaningful outcomes, and thrive in a professional, high-performance environment. Apply today to join a premier provider dedicated to safety and service.

Since 1971, the Hampton-Newport News Community Services Board has provided the highest quality of behavioral health services to residents of the cities of Hampton and Newport News, Virginia, offering a comprehensive array of programs for both children and adults living with mental illness, developmental disabilities, and/or substance use disorders.

The mission of the MH Regional Supervised Housing Program is to reduce the length of stay in local and state psychiatric facilities by providing a living environment that will maximize the individual's opportunities and independence by providing quality supports, training and individualized services to individuals living with severe mental illness and possible co-occurring substance use disorder. The MH Regional Supervised Housing Program supports individuals in their personal choices and works closely with them to engage them in services to maximize their independence and reduce hospital admissions.

As a Residential Manager at the Hampton-Newport News Community Services Board, you will play a pivotal role in managing agency residential settings and supported living services tailored for individuals living with serious mental illness, potential co-occurring substance use disorders, and/or intellectual developmental disabilities. Responsibilities include, but are not limited to:

• Supervise, evaluate, and support residential and supported living supervisors and staff, including recruitment and hiring recommendations
• Screen client referrals; lead admissions; conduct ongoing assessments; and oversee individualized treatment planning and documentation
• Monitor client progress, ensure quality charting, protect client rights, and maintain records in accordance with agency standards
• Provide and oversee crisis intervention services and medication support
• Develop and coordinate client skill-building, social, recreational, discharge, and aftercare services
• Manage program budgets, prepare reports, and support overall program operations
• Provide crisis intervention and referrals, and serve as an advocate for clients through participation in state, regional, and community interagency forums and outreach events

The ideal candidate brings empathetic leadership, exceptional organizational skills, and a dedication to fostering a supportive, high-quality environment for clients and staff.

To qualify for this position, candidates must meet the following requirements:

• Bachelors degree in Human Services
• Three (3) years or more of experience in providing psychosocial development and training, crisis intervention and counseling services to the seriously mentally ill and possible co-occurring substance use disorder and/or intellectual developmental disability
• Supervisory and program management experience
• Must be registered with the Virginia Board of Counseling to practice as a QMHP-A

If this position sounds like a great fit for you, applying is easy-just follow the instructions on this page. We look forward to reviewing your application!

The selected candidate must successfully pass a criminal history fingerprint background investigation, DMV record check, Child Registry search, drug screening test and employment reference checks.