Advanced Office Clerk

AAI is actively recruiting an Advanced Office Clerk to perform at the 63rd Medical Group at Langley AFB, which operates one of the largest Air Force medical facilities in the Air Force, Joint Base Langley-Eustis Medical Center. Its primary mission is to maintain medical readiness for worldwide contingencies by providing quality, cost-effective health care for more than 417,000 enrollees, including almost 10,500 active-duty members.

• Place of Performance: The work to be performed under this contract will be at 63rd Medical Group in the Emergency Department.
• Operational
  
  Hours:
  
  The schedule days and hours are as follows:
  Duty days are Monday through Friday, excluding holidays, for 8 hours daily with the possibility of a rotating shift of  approximately 5-10 times per month.
• Dress and Appearance: It is the expectation of the employees to dress in business casual attire.

Responsibilities:

• A fully qualified typist (computer keyboard) with a minimum of 50 WPM is required.
• General medical ethics, telephone etiquette, and excellent communication and customer service skills.
• English language, correct grammar, spelling, punctuation, capitalization, and format to prepare and edit written correspondence, reports, and transcribed material.
• Ability to communicate effectively, both orally and in writing.
• General office administrative and clerical skills to perform receptionist duties and answer telephones.
• Ability to use standard office equipment, such as computers, typewriters, copiers, fax machines, telephone systems, and office automation systems, to perform a substantial range of medical record maintenance support.
• Work Environment /
  
  Physical Requirements:
  
  The work can be sedentary. However, there may be some physical demands. Requirements include walking, standing, sitting, or bending. Must be able to carry 25-50 pounds and reach high shelving units with the assistance of step ladders to retrieve and file medical records.
• Answers main office phone line. Directs telephone calls to the appropriate section for assistance. Takes messages as required.
• Arrange and schedule medical appointments and determine patient eligibility for services. Supports PCM by name processing for appointments and appropriate access to care time frames during the allocation of standard appointment types.
• Maintains appointment schedules using government computer systems and standard protocols and procedures. Validates basic CHCS patient demographic information prior to booking appointments for patients.
• Maintains accurate and up-to-date patient schedules and logs. Utilizes government computer system tools and standard protocols and procedures (detail codes, freezing slots, and TRICARE online usage) to facilitate maintenance of appointment slots, rescheduling options, or cancellation processing.
• Calls patients as needed to schedule, reschedule, and/or cancel appointments.

Promotes consult/referral specialty medical care within the MTF.

• Obtains updates and files medical records. Obtains documentation as requested by healthcare providers (test results or documentation not yet filed in records).
• Organizes and researches patient records, extracts needed information and reviews records for completeness, accuracy, and consistency within established guidelines.
• Initiates and locates patient medical records. Maintains medical records in accordance with prescribed directives.
• Conducts daily pull, delivery, and retrieval of patient records. Ensures arrival of medical records prior to appointment(s).
• Prepares reports regarding record statistics as necessary. Participates in records review as part of the facility's quality assurance program and in accordance with accreditation standards.
• Retires medical records in accordance with regulatory procedures and guidelines.

Requirements:

• Education:
  
  High School diploma or General Educational Development (GED) equivalency. Basic medical terminology is required.
• Experience:
  
  At least one year in medical office scheduling, in an office setting, or at least one year in relevant experience.
• Familiarity with Armed Forces Health Longitudinal Technology Application (AHLTA).
• Experience with Composite Health Care Systems (CHCS) and/or MHS GENESIS.
• Knowledge of Defense Enrollment Eligibility Reporting System (DEERS).
• Understanding of Military Filing System by sponsor social security number, terminal digit order, color-coded and blocked filing system.
• Knowledge of contents of a military medical record, layout, sections, family member prefix designation, forms used in MTF, and medical record tracking procedures.

About AAI:

AAI is focused on delivering outstanding services to the federal government. We have extensive experience in the fields of cyber security, development, IT infrastructure, supply chain management, and other professional services such as system design and continuous improvement. AAI is a VA CVE-certified Service-Disabled Veteran-Owned Small Business (SDVOSB), SBA-certified Economically Disadvantaged Woman Owned Small Business (EDWOSB), and a Woman…