Representative - Customer Service

As a Representative - Customer Service, you will support customers and internal partners by handling inquiries, resolving issues, and ensuring accurate and timely information flow. This role requires strong organization skills, effective collaboration, and significant use of spreadsheets and system tools. You will also work closely with suppliers and internal departments to resolve escalations and improve delivery outcomes.

Responsibilities

* Support customers by responding to questions, concerns, account inquiries, and resolving issues via phone and email.

* Perform significant work within spreadsheets, including data entry, tracking, updates, and reporting.

* Contact and follow up with suppliers to request improved delivery dates and secure updated order information.

* Handle escalations and coordinate with internal teams to ensure timely resolution.

* Research and resolve customer problems, including payment disputes, serving as a liaison between departments when needed.

* Assist with filing, documentation management, and maintaining accurate records.

* Ensure all tasks are handled with a high level of organization, professionalism, and teamwork.

Qualifications:

* High School Degree or Equivalent required

* Associates' Degree (U.S.)/College Diploma (Canada) preferred

* 2-4 years of relevant experience

* Solid interpersonal skills that allow one to work effectively in a diverse working environment

* Able to effectively communicate both verbally and in writing

* Able to work well under pressure

* Strong attention to detail

* Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times

* Computer literate, including effective working skills of MS Word, Excel(heavy usage), and e-mail

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