V1BE Mobile Customer Service Representative

V1BE Mobile Customer Service Representative

Join to apply for the V1BE Mobile Customer Service Representative role at Primis Bank

3 days ago – Be among the first 25 applicants

This position requires you to stay active, work independently, and be a pivotal part of Primis Bank’s innovative bank delivery service. You will actively deliver banking transactions—including cash, checks, debit cards, notary services, and more—directly to customers at their specified locations. Using your assigned company vehicle as your mobile office, you represent the cutting edge of banking convenience, navigating requests with our proprietary app efficiently and safely.

• Provide exceptional customer service during time‑sensitive pickups and deliveries at customer‑specified locations.
• Master the V1BE app to assist customers and navigate service requests efficiently.
• Work autonomously, utilizing technology and communication tools effectively.
• Collaborate with the V1BE Fulfillment Lead and market center personnel to ensure smooth transaction completions.
• Securely transport transactions, maintaining vigilance and adhering to established safety protocols.
• Attend in person as required.
• Maintain regular, reliable, and predictable attendance.

• Contribute to team success by meeting key performance metrics and participating in bank incentive programs.
• Encourage customer engagement by sharing knowledge of bank services.
• Maintain the company vehicle, including regular service check‑ups, and submit mileage/fuel receipts for reimbursement.
• Comply with all state and federal regulations and bank policies, including the Bank Secrecy Act, SAR, CTR, FACT Act, Community Reinvestment Act, EEO, and fair employment practices.
• All other duties as assigned.

• High School diploma or equivalent.
• Previous delivery, security experience, or military background (Preferred).
• Leadership experience in a retail environment (Preferred).

• Ability to work independently in an assigned region using a company vehicle.
• Maintain confidentiality, safety awareness, and adhere to established safety protocols.
• Proficiency using a GPS navigation system.
• Valid driver’s license with a satisfactory driving record.
• Active car insurance policy.

In an 8‑hour workday, “occasional” equals 1% to 33%, “frequent” equals 34% to 66%, and “continuous” equals 67% to 100%. Some duties are performed monthly, annually, or sporadically throughout the year and are essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions of the position, if the accommodation does not impose an undue hardship.

• Continuous verbal, written, in‑person, phone, and electronic communication.
• Ability to lift and carry up to 50 pounds.
• Ability to traverse stairs and navigate office buildings and residential neighborhoods.
• Remain alert and prepared at all times.

• Continuous travel in a motor vehicle.
• Frequent office/market center environment.

Entry level

Full‑time

Other