Shift Supervisor - Retail

Shift Supervisor - Retail

Applegreen (US) Welcome Centers

At Applegreen, we Refresh Travelers on their Journey. Applegreen USA operates over 80 travel plazas across the Northeast and Midwest that provide convenience, comfort, retail, and a wide range of food options including Auntie Anne’s, Burger King, Chick‑Fil‑A, Cinnabon, Dunkin Donuts, Panda Express, Panera, Popeyes, Pret, Shake Shack, Starbucks, and many more.

• Our customers and communities are at the heart of everything we do.
• We value and develop our people.
• We are driven by pace, passion and performance.
• We seek opportunities and embrace change.

• Flexible Schedules
• Medical/Dental/Vision Insurance
• Paid Time Off
• 401(k) with Company Match
• Earned Wage Access – Pay on Demand
• Education Assistance
• Employee Referral Bonus
• Meal Discount
• Pet Insurance

As the Shift Supervisor, you will lead shifts by ensuring team members provide exceptional customer service, complete their job duties, and follow all brand standards and food safety requirements. This position involves training new hires and monitoring compliance with cash handling policies.

• Lead the activities of team members on shift.
• Provide friendly customer service by engaging in positive interactions with travelers and resolve complaints.
• Complete opening, daily, and closing procedures/checklists per company policies.
• Operate POS, accurately process payments, follow cash handling policies.
• Ensure proper food handling procedures are followed (wrapping, labeling, dating, stocking, storing, rotating, temperature checks).
• Perform kitchen tasks (prepping, thawing, cooking, packaging, wrapping, cleaning).
• Stock, clean, and sanitize workstations and equipment.
• Actively cross‑sell and up‑sell products.
• Maintain solid knowledge of plaza products and services.
• Assist in training new team members.
• Follow brand, food safety, and company policies.
• Report observations, concerns, or problems to plaza leadership.
• Execute additional tasks as assigned.

• Cash handling and customer service experience required.
• Shift supervisor or leadership experience preferred.
• Demonstrates ability to interact with the public and coworkers in a friendly, enthusiastic, and outgoing manner.

• Able to stand and walk for extended periods.
• Frequently bend, twist, lift and carry at least 40 pounds.
• Ability to speak, read, and comprehend instructions, correspondence, and policy documents, as well as converse comfortably with customers.
• Available to work a flexible schedule including days, nights, weekends, and holidays.
• Maintain regular and consistent attendance and punctuality, with or without reasonable accommodation.

This is not an exhaustive list of all functions that may be required; the employee may perform additional functions. Additionally, responsibilities may change as business demands.

Equal Opportunity Employer (EOE), Minority/Female/Disabled/Veteran (M/F/D/V), and Drug Free Workplace (DFW).

• Mid‑Senior level

• Full‑time

• Strategy/Planning and Information Technology

• Food and Beverage Services