Front Desk​/Order Processor

General Description

Supreme Modular is hiring. Growing company is looking for a new key staff member who is enthusiastic, dedicated and looking for a company where they will be appreciated. Provide front desk / order processing duties to the organization including customer service.

• Computer literate.
• Microsoft Office Skills a must.
• Proficient in typing.
• Good writing, analytical and problem‑solving skills.
• Knowledge of principles and practices of organization, planning, records management and general administration.
• Ability to communicate effectively.
• Ability to operate standard office equipment, including but not limited to, computers, telephone systems, typewriters, calculators, copiers, and facsimile machines.
• Ability to follow oral and written instructions.
• Knowledge of principles and practices of basic office management and organization.
• Ability to work well either alone or as part of a team.
• Customer Service skills.
• Process Improvement skills.
• Decision-Making Skills.
• Experience Following and Managing Processes, Analyzing Information, Developing Standards, Help Desk Experience, Emphasizing Excellence.
• Associates Degree or greater.

• Owns and manages all customer communications or escalations pertaining to new and existing orders.
• Provides order status and drives timely resolution on behalf of the customer.
• Communicates order status to customers via conference calls, emails, and phone calls.
• Addresses customer requests, complaints and issues regarding their service order and delivery in a timely manner.
• Assists as an escalation point with billing research, billing inquiries and helps clarify billing disputes. Initiates develop and manage action plans to correct and prevent the re-occurrence of specific dispute types.
• Follow processes defined by director. Suggest process improvements as necessary.
• Manage and maintain the front desk.
• Email, filing, managing phones, scanning, copying.

• Manages and tracks all customer orders from initial selections through delivery of the home.
• Ensure accuracy of orders through order entry and order reviews.
• Interface with the customer for order-related items.
• Ensure accuracy of order selection forms, product offerings.
• Follow processes defined by the director. Suggest process improvements as necessary.

• Filing, Emailing, maintain phones.
• Keep office neat in appearance.
• Remove common area rubbish at the end of day.
• Refill printers, fax paper / toner.
• Sending / Receiving mail including certified mail.
• Front desk duties as defined by in office procedures.

• Work with office manager to complete defined tasks and responsibilities.
• Ensure office running smooth and operational.
• Ensure the office looks professional at all times.
• Open / Close the office.
• Bank Deposits.
• Other duties as defined.

• The schedule:
  • Monday - Friday 9am - 6pm.
• A slight adjustment to the schedule may be possible depending on availability.
• Saturday (10am - 4pm) is available to replace a regular weekday if agreeable by employee and company.

• Full-time.
• Paid sick, vacation and holidays.

Subject:
Order Processing Position.