Administrative Coordinator

Position: Administrative Coordinator 3
The mission of the Louisiana Department of Health is to protect and promote health and to ensure access to medical, preventive, and rehabilitative services for all residents of the State of Louisiana.

Learn more about Louisiana Department of Health

This fast-paced, multi-functional role provides vital administrative and clerical support within the Tangipahoa Parish Health Unit(s) and across Region 9. The position supports a wide range of public health services, including Reproductive Health, Immunizations, Tuberculosis (TB), WIC, Children's Special Health Services, Genetics, and Vital Records. The incumbent works directly with clients using electronic health record systems, assists with eligibility screening, insurance verification, fee collection, and serves as a key point of contact at the front desk.

This role offers variety, teamwork, and the opportunity to make a meaningful impact on community health, with occasional regional travel and participation in emergency preparedness and public health response activities.

An ideal candidate should possess the following competencies:

Accepting Direction:
The ability to be open and willing to follow guidance or instructions.

- Successful Behaviors:
Follows direction reliably, adjusts to feedback, and completes tasks on time.

Demonstrating Accountability:
The ability to take ownership of actions, behaviors, performance, decisions, and outcomes.

- Successful Behaviors:
Owns results, meets standards, and responds to feedback professionally.

Following Policies and Procedures:
The ability to follow, reinforce, adapt, or develop policies and procedures to maintain compliance with federal and state legal requirements, State Civil Service rules, and organizational policies.

* Successful Behaviors:
Applies and explains policies accurately, adapts in routine cases, and helps improve procedures.

Thinking Critically:
The ability to analyze information objectively, identify connections across sources, and form logical, well-supported conclusions.

* Successful Behaviors:
Analyzes key info, weighs evidence, and draws logical, well-supported conclusions from credible sources.

Acting with Ethics and Integrity:
The ability to make choices that reflect ethical standards, integrity and honesty, regardless of circumstances or personal benefit.

* Successful Behaviors:
Acts with integrity, respects confidentiality, and treats people fairly.

Adapting to Change:
The ability to demonstrate flexibility in thoughts, behaviors, and actions in response to evolving circumstances or unexpected change.

* Successful Behaviors:
Adjusts quickly and stays effective during change.

Displaying Professionalism:
The ability to uphold workplace standards through consistent conduct, responsible communication, and consideration for others.

* Successful Behaviors:
Follows policies, meets expectations, and communicates clearly and respectfully across situations.

Communicating Effectively:
The ability to convey information, ideas, and emotions using structured communication methods that promote understanding and engagement.

* Successful Behaviors:
Communicates clearly, listens actively, and explains complex ideas well.

Focusing on Customers:
The ability to understand and meet the needs, preferences, and experiences of internal and external customers.

* Successful Behaviors:
Understands customer needs, communicates clearly, and delivers timely, reliable service.

Two years of experience in administrative services.

EXPERIENCE SUBSTITUTION:

Every 15 semester hours earned from an accredited college or university will be credited as six months of experience.

The official job specifications for this role, as defined by the State Civil Service, can be found here.

Job Duties:

* Performs clerical and administrative support duties primarily at the Tangipahoa Parish Health Unit(s), with assignments as needed at other parish health units within Region 9.

* Supports the delivery of personal health services, including Reproductive Health, Immunizations, Tuberculosis (TB), WIC, Children's Special Health Services (CSHS), Genetics, and Vital Records.

* Uses basic to intermediate computer skills to enter, retrieve, and maintain client information across multiple electronic health record systems.

* Conducts eligibility screening, insurance verification, fee collection, and maintains accurate documentation in electronic health records.

* Provides front desk and customer service support by answering phones and inquiries, scheduling appointments, making reminder calls, and filing medical records.

* Responds to public health emergencies when directed, including participation in emergency preparedness drills and assignments at Medical Needs Shelters or Points of Dispensing, with occasional regional travel as required.

Position-Specific Details:

Location:

Office of Public Health / Region 9-BRCO / Tangipahoa Parish

Appointment Type:
This position will be filled as a Job appointment (temporary appointment that may last up to 48 months), Detail to Special Duty,

Cost…