Cash Management Relationship Specialist

The Cash Management Relationship Specialist is responsible for developing, supporting, and maintaining cash management relationships with commercial customers. The Specialist serves as a key liaison between customers, relationship managers, and internal operations teams to ensure effective service delivery, risk management, and customer satisfaction.

• Serve as primary point of contact for assigned business customers utilizing cash management products
• Conduct on-site and virtual customer visits to present, demonstrate, and support cash management services
• Build and maintain strong relationships through regular follow-ups, reviews, and proactive outreach
• Partner with Relationship Managers and Lenders to support new account onboarding and service expansion
• Evaluate customer operating structures and payment needs to recommend appropriate cash management solutions
• Coordinate onboarding and setup of services, including ACH origination, RDC, Positive Pay, Wire Services, and Online Banking
• Assist customers with service agreements, authorization forms, and required documentation
• Conduct customer training on system functionality, security best practices, and fraud prevention tools
• Provide advanced customer support for cash management services and troubleshoot issues as needed
• Act as escalation point for service issues requiring coordination with internal operations or vendors
• Monitor customer usage and identify opportunities to enhance efficiency, controls, or product utilization
• Ensure customer setups and ongoing activity comply with NACHA Rules, Reg E, Reg CC, BSA/AML requirements, and internal bank policies
• Assist with reviewing ACH limits, service changes, and customer entitlements
• Promote strong internal controls and dual-control practices to mitigate fraud and operational risk
• Support annual customer reviews, audits, and examiner requests related to cash management services
• Serve as liaison between customers and internal teams including Deposit and Loan Operations, IT, Compliance, Retail branch staff, and lenders
• Assist with updating procedures, customer documentation, and training materials
• Provide feedback on customer needs, product enhancements, and process improvements
• Participate in special projects related to treasury management initiatives
• Provide backup to other Deposit Operations roles as necessary
• Consistently support the Bank and its core values
• Follow all policies and procedures
• Additional duties may be assigned by the supervisor

• High school diploma or equivalent; associate or bachelor’s degree preferred
• 2+ years experience in cash management, deposit operations and/or treasury management
• Experience working directly with business customers preferred
• Strong knowledge of ACH origination, RDC risk controls, and fraud prevention tools
• Experience with Horizon preferred
• Ability to manage multiple relationships and priorities independently
• Knowledge of banking principles and practices, and the ability to clearly communicate them
• Understanding of banking compliance and regulations preferred
• Excellent accuracy and attention to detail
• Excellent organizational, time management, and decision-making skills
• Ability to follow directions, comprehend new training, and adapt to changes in policy and procedure
• Exceptional verbal, written, and interpersonal communication skills { "Final Action": "Refinement Required", "Formatted Description": "

  The Cash Management Relationship Specialist is responsible for developing, supporting, and maintaining cash management relationships with commercial customers. The Specialist serves as a key liaison between customers, relationship managers, and internal operations teams to ensure effective service delivery, risk management, and customer satisfaction.

  Job Responsibilities:
  • Serve as primary point of contact for assigned business customers utilizing cash management products
  • Conduct on-site and virtual customer visits to present, demonstrate, and support cash management services
  • Build and maintain strong relationships through regular follow-ups, reviews, and proactive outreach
  • Partner with Relationship Managers and Lenders to support new account onboarding and service expansion
  • Evaluate customer operating structures and payment needs to recommend appropriate cash management solutions
  • Coordinate onboarding and setup of services, including ACH origination, RDC, Positive Pay, Wire Services, and Online Banking
  • Assist customers with service agreements, authorization forms, and required documentation
  • Conduct customer training on system functionality, security best practices, and fraud prevention tools
  • Provide advanced customer support for cash management services and troubleshoot issues as needed
  • Act as escalation point for service issues requiring coordination with internal operations or vendors
  • Monitor customer usage and identify opportunities to enhance efficiency, controls, or product utilization
  • Ensure customer setups and ongoing activity comply with NACHA Rules, Reg E, Reg CC, BSA/AML…