Interactive Banker

Overview

Description Great employees are essential to maintaining the confidence our customers place in us. FGB believes that our employees are our greatest asset as demonstrated in their professionalism and dedication. We encourage open communication and strive to cultivate an environment in which our employees will contribute new ideas and innovations that will help us excel. As we grow, we want YOU to join our team to help fulfill our mission of serving the banking needs in our local communities.

Our full-time employees are eligible for amazing benefits including medical, dental, vision, and basic life/AD&D insurance, prescription drug benefits, long term disability, and salary continuance (short-term disability). In addition, they get paid holidays, paid vacation and sick leave, a tuition reimbursement program, 401k, section 125 cafeteria plan, and the opportunity to earn FGB stock grants. Apply today to enjoy these benefits and more!

The Interactive Banker is responsible for performing day to day operations of the Interactive Teller Machine (ITM) while adhering to policies and procedures, up to and including the basic role of a teller with some exceptions and differences. Not all teller duties are supported or available at the ITM.

• Provide teller assistance to customers and enhances customers interactive banking experience via video technology.
• Facilitate assistance for customers by providing step-by-step guidance through the ITM transaction processes.
• Assist customers with all routine teller machine transactions such as cash and check deposits, cash withdrawals, check cashing, loan payments, account transfers, and account balance inquiries.
• Project a professional image and good customer relations while conveying a positive banking/customer service experience using video technology.
• Advocate the benefits of products and services to promote customer enthusiasm and engagement.
• Protect customer confidentiality and privacy.
• Build customer loyalty through courtesy and friendliness, including addressing each customer by name.
• Research and resolve customer questions, inquiries, requests, and problems in an empathetic manner.
• Demonstrate a high level of knowledge of Bank Secrecy Act and OFAC.
• Position requires reliable attendance and punctuality, this position also involves weekends, early morning, and evening hours as part of the work schedule.
• Process, balance, and upload end-of-day posting files.
• Adhere to BSA/AML policy and all other bank policies.
• Any additional duties assigned by supervisor.

• Minimum 1 – 2 years of customer service or sales experience, 1 year of previous teller experience is preferred.
• Must be able to work variable hours including weekends, early and late shift hours.
• Professional appearance and demeanor.
• Exceptional oral, written, and interpersonal communication skills with the ability to apply common sense to carry out instructions, understand procedures, and speak clearly to customer and employees.
• Understands computer and other equipment capabilities and limitations.
• Ability to work effectively as a team member.
• Exceptional organizational and time management skills; ability to function well in a fast-paced environment.
• Comfortable with emerging technologies and virtual customer interactions.
• Maintain a complete understanding of regulatory and compliance policies and procedures.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk and hear. The employee frequently is required to use hands or fingers, handle, or feel objects, tools or controls.

The employee is occasionally required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds.…