Complaints Dispute Resolution Lead

We are currently looking for a Complaints Dispute Resolution Lead. You will be working in Hammersmith. Hybrid – 2 days in the office (Wednesday, Thursday), 3 days remote (Monday, Tuesday, Friday)

Monday – Friday

09:00am - 17:00pm

Temp Contract - Ongoing

Pay rate - £36.34ph umbrella

Job Purpose

* Clear & uninterrupted Stage 2 review/Ombudsman/management level experience with a registered social landlord.

* Clear understanding of the Housing Ombudsman complaint handling code and how it will relate to their day-to-day work. Ability to demonstrate knowledge and understanding of the Ombudsman complaint handling code without being prompted.

* Understanding of the landlord/resident obligations within tenancy/leasehold agreements and how it relates to the policies and procedures of a G15 landlord with a housing stock in the tens of thousands along with its service provision to residents, which they would be reviewing via the complaints process.

* * Ability to complete stage 2 reviews under pressure, to tight deadlines and to an Ombudsman code compliant standard.

* Ability to respond to a variety of types of complaints which a G15 HA would receive.

* Need to demonstrate the ability to proactively investigate cases, take the initiative in problem solving rather than waiting for delegation and be assertive yet diplomatic when reaching out colleagues internally while advocating for the resident throughout.

Recruitment is done in line with safe recruitment practices. 4

Recruitment Services is an equal opportunities employer.

To discuss this vacancy, please apply to the job with your updated CV