Operations Manager: Maintenance; Roofing, Damp & Restorations

Position: Operations Manager: Maintenance (Roofing, Damp & Restorations)
Location: Fulham

The Role
The Operations Manager for the Maintenance department (Roofing, Damp & Restorations) oversees the delivery of high-quality maintenance projects across London, ensuring exceptional service standards and operational efficiency. This role involves managing teams across multiple divisions, coordinating schedules, monitoring costs, and maintaining compliance with health and safety regulations.

The role holds day-to-day operational ownership of job setup, resourcing, diary management, staff performance, cost control and compliance, ensuring works are delivered safely, on programme, and to the company’s exacting standards.
The ideal candidate will be a strong leader with hands-on experience in roofing, damp proofing, and restoration works, capable of driving performance, developing teams, and ensuring projects are delivered on time, within budget, and to the company’s exacting standards.
The Operations Manager is expected to be visible across live sites, proactively troubleshoot issues, protect margin, and uphold the company’s non‑negotiable weekly operational controls.

Minimum Requirements:

Must reside within 1-hour travel from Fulham, SW London area.
Full UK driving licence required.
Minimum 5-7 years of proven experience in property maintenance, construction, or property restoration management.
Minimum of 5 years of proven experience in roofing, damp proofing, or restoration environments is essential – experience in all three is strongly preferred.
Minimum 3-5 years of team management experience, leading multidisciplinary crews (Surveyors, Roofers, Damp Specialists, Restorers, Coordinators and Labourers).
Strong technical understanding of roofing systems, damp proofing methods, and heritage/restoration practices.
Formal qualification in Construction Management, Building Maintenance, or a related field (preferred but not essential).
SMSTS / SSSTS, IOSH, or equivalent Health & Safety certification highly desirable.
Demonstrated experience in managing multiple projects simultaneously, ensuring delivery to time, cost, and quality standards.
Strong understanding of building regulations, HSE standards, and industry best practices in roofing and damp restoration.
Proficiency in project reporting, budget tracking, and performance analysis.
Competent in using CRM/project management software and job tracking systems.
Proven ability to foster a positive, safety-driven, and performance-based team culture.
Skilled in coaching, performance management, and staff development to support progression and maintain high standards.
Experience in client-facing roles, managing expectations, resolving issues, and maintaining long-term relationships.
Sound understanding of budget management, cost tracking, and profitability metrics.

Duties & Responsibilities:

Service Delivery & Standards:

* Ensures that maintenance services, including roofing, damp, and restoration projects, are delivered to the highest standards, reflecting the company’s reputation for excellence in complex and large-scale projects.

* Regularly reviews and updates service protocols to ensure compliance with health, safety, and building regulations, maintaining a strong focus on safety and quality.

* Works closely with coordinators to ensure smooth scheduling and effective project management, ensuring projects are completed on time and to the clients’ satisfaction.

* Ensures all projects are fully set up and ready to commence, including confirmed start dates, labour allocations, material orders, access arrangements, and clear job instructions for EPS teams and subcontractors.

* Maintains operational oversight across all live projects, ensuring progress is tracked, issues are escalated immediately, and quality is verified prior to sign‑off.

Operational Efficiency:

* Continuously identifies opportunities for process improvements, including optimising resource allocation, scheduling teams effectively, and implementing efficient work practices to enhance productivity. Develops strategies to maximise the time crews spend on site, minimising downtime, and ensuring that all work hours contribute directly to project goals.

* Oversees resource planning to ensure that tools,…