Hotel Purchasing Specialist

Location: Hammersmith

JOB TITLE:

Hotel Purchasing Specialist
DEPARTMENT:
Hotel Department

Summary:

VOSAIO Travel Group has a strong presence in the B2B travel industry, with a proven record of growth in sales and buying power. We collaborate with local suppliers to ensure competitive pricing while delivering high-quality services that offer great value. The Hotel Purchasing Specialist role is an excellent opportunity for anyone who is proactive, a resilient team player who also enjoys working with tight deadlines and is giving their best under pressure in a very dynamic environment.

Communication skills within a multi-cultural environment and negotiation skills are essential, as well as a tourism qualification which is preferred but not essential.

Key Responsibilities:

* Coordinating hotel requests from the international Sales departments.

* Contacting suitable suppliers according to sales requirements either by email or telephone to discuss the best offer to finalise the reservation.

* Ensuring the booking criteria given by Sales are met, including budget, category, location and matching any given deadline.

* Sourcing alternative solutions when the requested location or hotels are not available.

* Handling additional requests / project work on an ad-hoc basis.

* Negotiating the best possible rates, terms and conditions while establishing excellent relationships with hotels.

* Dealing with amendments and negotiating /waive cancellation charges where necessary.

* Dealing with inbound telephone, fax and email enquiries and liaising with the Sales, Operations and Accounts departments both in Europe and internationally.

* Maintaining good relationships with existing suppliers.

* Researching new suppliers to widen the network in all the destinations of responsibility.

* Maintaining updated hotel data on the virtual database and booking system.

* Handling complaints where they are requested.

* Identifying a calendar of events within the area of responsibility to anticipate challenging requests and plan accordingly.

* Attending trade fairs, workshops, or local networking events when requested.

* Contributing to a positive and professional working environment.

Personal Profile:

* Fluent in written and spoken English, with proficiency in at least one additional European language

* Customer-focused and solutions-oriented, with strong communication and negotiation skills

* Able to engage in open and effective discussions with clients, suppliers, and internal teams

* Collaborative, hands-on team player who can also work independently and show initiative

* Highly organised and detail-oriented, with strong problem-solving and escalation skills

* Capable of managing multiple priorities and meeting deadlines in a fast-paced environment

* Proactive in developing full knowledge of company systems and procedures

* Adaptable, supportive of colleagues, and willing to go the extra mile when required