Transportation Dispatch Supervisor

CPC Logistics is seeking a Transportation/Dispatch Supervisor to supervise its Dispatch department. He/she will be responsible for ensuring the Dispatch department maintains effective daily communication with drivers, continually monitors service making proactive adjustments to maximize on time performance and productivity; demonstrate effective use of Transportation Management System – TMW and other communication tools.

Job Responsibilities:

• Manages and coordinates the daily work of the assigned dispatch team from planning through execution.
• Manage drivers and equipment to ensure schedules are met, on-time pickup and delivery is achieved.
• Serve as the first point of contact for escalation of all on-route issues.
• Monitor real time call flow, inbound dispatcher availability, service levels and other critical call statistics to ensure calls are answered in a timely manner and abandon calls are minimized.
• Provide coaching and training to the dispatch team when required.
• Ensure that dispatch personnel are effectively performing all procedures & functions for driver dispatch, driver and customer issue support & resolution, incident/accident, etc. Monitor the responses to support requests and ensure appropriate prioritization as directed by Management.
• Communicate with Management as needed to maximize efficiency and resolve issues.
• Involved in the process of interviewing applicants for their direct report positions.
• Involved in the performance review of direct reports, making recommendations regarding promotions and disciplinary action including discharge.
• Maintain a professional demeanor and appearance.
• Ensure overall compliance with various office policies such as: use of electronic devices, phone compliance, meal breaks and attendance.

Qualifications:

• At least three (3) to five (5) years’ successful supervisory experience preferred.
• Knowledge of FMCSA / DOT regulations, laws and reporting requirements.
• Ability to multi-task while managing a 24/7 dispatch operation.
• Ability to effectively lead a diverse group of individuals to successfully achieve the goals of the Dispatch Department.
• Strong customer service skills and communication skills.
• Ability to work independently and follow directions.
• Ability to adapt and remain flexible in a dynamic environment.
• Excellent organizational, written and oral communication, and time management skills.
• Basic computer skills including MS Office products. TMS and ELD system knowledge a plus.

CPC Logistics, Inc. is an Equal Opportunity Employer that fully supports diversity in the workplace.

Base pay range: $65,000.00/yr - $75,000.00/yr

This position is On-Site based in Hamilton, OH, and the person must live within a reasonable commute distance.