Assistant Store Manager; Store

Full Time Assistant Store Manager (Store 5295)

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At Game Stop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics, and gaming merchandise, we take pride in offering a wide range of products that cater to the needs and desires of gamers worldwide. Our mission is to create unforgettable experiences for our customers by constantly pushing the boundaries of what’s possible.

Whether you’re a hardcore gamer or just starting out, we’ve got something for everyone. Join us in shaping the future of gaming and bringing the best gaming products to the world!

Working with minimal supervision, the Assistant Store Manager supports the Store Manager in all facets of store operations. Using elements of Game Stop’s buy, sell, trade, and reservation business model, the Circle of Life, the Assistant Store Manager develops and promotes a sales culture by creating individualized and complete solutions for every guest and providing outstanding guest service experiences through professional conduct and shared passion for gaming.

The role includes ensuring products are easy to see and buy, building sales by sharing product and gaming knowledge, maintaining a clean, organized environment, and growing guest loyalty and repeat business. This position supervises Sales Associates and Retail Keyholders in the absence of the Store Manager.

• Provide best-in-class guest service: greet guests promptly; respond to questions/concerns quickly, effectively, and courteously; assist with meeting video gaming needs; inform guests of special promotions; recommend additional items; apply selling behaviors during every transaction and thank every guest for shopping at Game Stop; prioritize guests over tasks.
• Support the total shopping environment, including visual and operational elements, current sales initiatives, and guest relationships that lead to sales and repeat business.
• Promptly and accurately process guest purchases/return transactions using POS computer system via PC keyboard, including making correct changes, bagging merchandise, providing receipt, and ensuring top-notch guest service.
• Respond to guest comments or questions in person or on the phone; answer calls promptly, courteously, and professionally; when appropriate, elevate issues to the Store Manager.
• Promote Game Stop’s unique guest benefits (reserve program, trade-in program, Pro Rewards).
• Assist the Store Manager with setting guest service expectations for associates and training them in all job responsibilities, policies, procedures, and guidelines.
• Observe associate performance, provide timely and appropriate feedback to Store Manager, and address unsatisfactory performance.
• Provide timely recognition and feedback; regularly input written feedback for each associate into Workday / HR system.
• Ensure associates have completed all onboarding, job training, and compliance training before opening or closing a shift.
• Schedule associates, ensuring compliance with scheduling guidelines; supervise staffing levels to achieve optimum guest service.
• Approve payroll, enter paid time off, time edits, and verify pay for all time worked.
• Ensure all areas of the store are clean, organized, merchandised per guidelines; equipment is in working order.
• Ensure Omni-Channel orders are fulfilled and shipped daily.
• Protect company assets through inventory control and loss prevention practices; inspect packages at closing or shift end; communicate concerns to Store Manager.
• Support store team in meeting and exceeding sales, profit, and shrink goals and complete required administrative and operational duties.
• Perform inventory counts, restock merchandise, and move products to front of store.
• Count, balance, and reconcile daily business transaction totals in POS; ensure accurate closeout paperwork and bank deposit slips; keep sufficient cash and change; make deposits daily per guidelines.
• Verify shipments for…