Front Office, Title Services Manager

Front Office, Title Services Manager

Cox.

Locations:
Indianapolis, IN;
Hamilton, OH;
Clarksville, IN.

Must reside in Indiana or Ohio.

This position manages and coordinates general office activities, including office administration and staff, is responsible for the accuracy and efficiency of all sales records and documents, and assists customers with sales and service-related problems and questions.

• Manage daily administrative operations of the department including establishing work priorities, scheduling workforce, administering attendance policies, resolving problems, etc.
• Maintain and oversee sale day process and flow according to company policies.
• Develop and implement training methods to ensure all employees have essential job skills.
• Maximize office productivity through proficient use of appropriate software applications, and research and develop resources that create a timely and efficient workflow.
• Maintain and develop office staff by recruiting, selecting, orienting, training and supervising employees, and by providing educational opportunities. Counsel and discipline employees, as necessary. Plan, monitor and evaluate job performance, and conduct performance appraisals.
• Analyze and organize office operations and procedures such as approval of payroll time for office staff, filing systems, requisition of supplies, and other clerical services.
• Plan office layout, develop office budget, schedule expenditures, analyze variances and initiate cost reduction. Prepare activity and sales reports for management upon request.
• Formulate procedures for systematic retention, protection, retrieval, transfer, and disposal of records. Supervise the servicing of office equipment and the ordering of office supplies.
• Maintain and monitor systems to process customer transactions according to established guidelines. Monitor and keep current with Department of Motor Vehicle laws and regulations.
• Coordinate activities of various clerical departments and employees and interact with other departments as necessary to ensure high quality of service to customers.
• Interact and coordinate with corporate when new procedures are needed, develop, and implement improvements in methods and systems to ensure the smooth flow of work and customer satisfaction.
• Interact and coordinate with the corporate to develop and administer proper procedures for floor plan payments.
• Ensure that all customer payments are processed on day of receipt for timely deposit.
• Work closely with Accounting and MFS Collections departments regarding customer payments and monitoring Working Cash Reports.
• Ensure all cash receipts are handled in accordance with IRS 8300 procedures.
• Administer and supervise all title processing for operating location transactions.
• Assist customers and employees in solving sales related issues.
• Actively work with other departments to create strong relationships and increase efficiencies.
• Supervise dealer registration office and title office as needed to ensure quality service to customers.
• Hire and supervise block clerks. Establish schedules to ensure appropriate coverage for sale day activities and volumes.
• Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such. Work in cooperation with safety leadership in support of all safety activities aligned with Safety Excellence.
• Review work volumes, plan and continuously monitor staffing levels to ensure efficiency, quality work product, and effective customer service; review departmental performance against key performance indicators and metrics and develop and execute strategies for improvement.
• Effectively leads the team at the location by setting an example in behavior, championing Cox/Manheim values and ensuring that all employees are treated with respect.
• Enforce all company policies and procedures related to employee and customer conduct.
• Partner with various market level support teams (i.e., Finance, HR, MFS, Recon, Safety, Security, Sales) to ensure effective and efficient operational processes that align with company objectives and strategies and high-quality customer service and support.
• Perform other duties as assigned.

• Equivalent combination of education and work-related experience
  • High School Diploma and 11 years of relevant experience in related field.
  • Bachelor's Degree and 7 years of relevant experience in a related field and 1 year of experience in a leadership role.
  • Master's Degree and 5 years of relevant experience in related field.
  • Ph.D and 2 years of relevant experience in related field.
• Automotive Title experience.
• 3–5 years of office management or supervisory experience.
• Ability to Travel.
• Client Servicing.
• Customer Service Focus.
• Effective communication and interaction skills.
• Effective management, customer service, and organizational skills.
• Comprehensive knowledge of title & DMV laws and regulations.
• Experienced computer and software knowledge essential, including AS400.
• Ability to handle…