Consumer & Business Banking Risk - Customer Remediation Quality Control Documentation Analyst

Overview

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. A career with U.S. Bank gives you opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

The Customer Remediation Quality Control Documentation Analyst in Consumer & Business Banking (CBB) Risk will participate in projects that require quality control, research, data compilation and analysis to ensure compliance with the bank’s Customer Remediation Policy. The Analyst should have experience and a thorough understanding of the front-end systems (e.g. Hogan, CA-View, Fusion, Common Transactions, Safe Box Inquiry, Net-O, MSP, CACS, Doc Velocity) for the various business line processes.

• Customer Remediation Support:
  The CBB Risk Data Team supports issue and business line management with documentation, research, and data analysis
• Credible Challenge:
  The CBB Risk Data Team accepts ownership of the data used within all CBB customer remediation events. This includes confirmation to front line systems for any data created internally or obtained from an external source and verification of any component required during validation
• Maintain awareness of bank, regulatory, and industry changes and trends
• Responsibilities may also include contributing to CBB Risk Data Team projects or project implementation
• Perform other duties as assigned

• Five to seven years of applicable experience
• Bachelor's degree or equivalent work experience

• Five years of experience with bank systems
• Five years in a reporting, analytics, or technology environment
• Strong problem-solving, process facilitation, project management, and analytical skills
• Excellent interpersonal, written, and verbal communication skills
• Considerable knowledge of applicable laws, regulations, financial services, and regulatory trends that impact CBB
• Advanced understanding of CBB products, services, systems, and associated risks/controls, as well as supporting operational functions
• General knowledge of computer coding
• Advanced Excel computer skills and database knowledge
• Experience with SharePoint or TEAMS
• Comfortable working in a team environment with layers of required review/approval
• Ability to work in a fast-paced environment with large workloads

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That s why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here.

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a…