Front Desk Agent | Hamilton Courtyard

Job Description

• Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
• Handle guest complaints ensuring guest satisfaction.
• Process all check‑ins and check‑outs according to established hotel requirements.
• Adhere to payment, cash handling and credit policies/procedures.
• Generate, print, and distribute daily reports to designated departments/personnel.
• Resolve discrepancies on the room status report with Housekeeping.
• Other duties as assigned.

• High school graduate or equivalent.
• Minimum one year customer‑service experience; previous hotel experience preferred.
• Ability to satisfactorily communicate with guests, management, and co‑workers.
• Computer experience preferred.
• Bilingual English/Spanish is a plus.
• Knowledge of local activities and attractions appropriate for clientele.

Shaner Hotels is a leading hospitality owner‑operator and management company with a portfolio of over 65 full‑service and extended‑stay properties, more than 7,500 rooms in 14 states and four countries. We partner with top hospitality brands and provide services such as hotel development, design and construction, e‑commerce, and revenue management. Learn more at

Shaner Hotels has an outstanding opportunity at the Courtyard Hamilton in downtown Hamilton, OH, just minutes from Cincinnati. This Courtyard offers exceptional guest service, first‑rate amenities, and access to family‑friendly destinations. If you are passionate about guest service and take pride in your work, we’d love to speak with you.

Entry level

Full‑time

Management and Manufacturing

Industries:
Hospitality

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