CLINIC FRONT DESK - West Chester

Posting Details

Posted:
March 5, 2026 | Full‑Time | West Chester, OH 45069

Location:

BOSM West Chester OAMSO, 9100 Centre Pointe Dr, Suite 150, West Chester, OH 45069, USA

Clinic Front Desk (West Chester)

Full‑Time

Position Summary

Responsible for all check‑in and check‑out functions of the medical front desk on a rotating basis, answering phones, scheduling appointments, and managing medical records.

• Attend department, clinic, or company meetings as required.
• Demonstrate sound judgment by taking appropriate actions regarding questionable findings or concerns.
• Work positively and cooperatively with fellow staff members.
• Respond flexibly to changing situations to meet current needs, including reprioritizing work as necessary.
• Demonstrate knowledge of all company policies and procedures; adhere to safety requirements. Identify unsafe situations and notify the supervisor.

• Meet and greet patients promptly in a professional and courteous manner.
• Obtain patient information during office hours.
• Provide patients with required paperwork – H&P, Financial Policy, Patient Information Sheet.
• Obtain copies of patients' insurance cards and MCO identification cards.
• Verify patient insurance coverage is current and correct at each visit.
• Review patient label and chart contents for completeness and accuracy.
• Accurately scan insurance cards (front and back).
• Input patient information and register patients as needed.
• Schedule appointments (new, follow‑up, reschedule) per physician protocol.
• Obtain referrals – check carriers online.
• Schedule appointments with other specialists as needed.
• Collect co‑pays, co‑insurance, and self‑pay amounts at the time of service.
• Handle all calls professionally and direct them to the proper individual.
• Run schedules.
• Communicate with physicians and clinical support staff.
• All messages must be addressed before the end of the day.
• All patient information will be entered into the system by the end of the day.
• Accommodate patients according to physician protocol when scheduling appointments.

• Travel to other Beacon locations as necessary.
• Confirm and/or reschedule appointments when needed.
• File documents as needed.
• Perform additional duties as assigned by the manager.

• High school diploma or equivalent.
• Friendliness, courtesy, and strong communication skills when greeting patients.
• Ability to multitask in a fast‑paced environment.
• Previous experience in a busy clinic or physician office is preferred.

Frequent hearing and verbal communication, reading, writing, visual acuity up close and at a distance, standing, sitting, walking, reaching, handling objects, climbing, pulling, pushing, kneeling. Maximum unassisted lift: 25 lbs.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.