CLINIC FRONT DESK - West Chester

Posting Details

• Posted:
  January 20, 2026
• Full-Time
• Location:
  
  BOSM West Chester OAMSO, 9100 Centre Pointe Dr, Suite 150, West Chester, OH 45069, USA

Responsible for all check‑in and check‑out functions of the medical front desk on a rotating basis, answering phones, scheduling appointments, and managing medical records.

• Attend department, clinic or company meetings as required.
• Demonstrate sound judgment by taking appropriate actions regarding questionable findings or concerns.
• Consistently work in a positive and cooperative manner with fellow staff members.
• Consistently demonstrate ability to respond to changing situations in a flexible manner to meet current needs, such as reprioritizing work as necessary.
• Demonstrate knowledge and understanding of all company policies and procedures. Adhere to established facility safety requirements and procedures to ensure a safe working environment. Identify potentially unsafe situations and notify supervisor.

• Meet and greet patients promptly, in a professional and courteous manner.
• Obtain patient information during office hours.
• Provide patients with required paperwork – H&P, Financial Policy, Patient Information Sheet.
• Obtain copies of patients insurance cards and MCO identification cards.
• Verify patient insurance coverage is current and correct at each visit.
• Review patient label and chart contents for completeness and accuracy.
• Accurately scan insurance cards, including front and back.
• Input patient information and register patient as needed.
• Schedule appointments (new, follow‑up, reschedule) per physician protocol.
• Obtain referrals – check carriers online.
• Schedule appointments to other specialists as needed.
• Collect co‑pays, co‑insurance and self‑pay amounts at time of service.
• Handle all calls in a professional manner and direct to the proper individual.
• Run schedules.
• Communicate with physicians and clinical support staff.
• All messages must be addressed before the end of the day.
• All patient information will be entered into the system by the end of the day.
• Make every effort to accommodate patient, according to physician protocol, when scheduling appointments.

• Travel to other Beacon locations as necessary.
• Confirm and/or reschedule appointments when needed.
• Filing as needed.
• Additional duties as assigned by the manager.

• Must have a high school diploma or equivalent.
• Must be friendly, courteous and have good communication skills when greeting patients.
• Ability to multitask in a fast‑paced environment.
• Previous experience working in a busy clinic or physician office is preferred.

Physical requirements for the position include the ability to frequently hear and communicate orally, see up close and at a distance, read and comprehend, stand, sit, walk, reach, handle, and/or feel objects. Must be able to climb, pull, push and kneel. Maximum unassisted lift = 25 lbs.

Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.