Health Information Clerk

About Primary Health Solutions

Our Mission

We meet people where they are and partner with them on their journey towards wellness.

Our Vision

The destination for servant leaders to provide comprehensive and exceptional care.

Our Values

R – Respect

I – Innovation

S – Stewardship

E – Excellence

The Health Information Clerk will be responsible for establishing and maintaining the health information processing (electronic and hard copy) needs of the organization. This includes creating and maintaining patient records, providing assistance with records releases, conducting audits, etc. in compliance with state and federal regulations as well as HIPAA. The Health Information Clerk will understand and fully support the mission, vision, and value statements of Primary Health Solutions.

This job description reflects management's assignment of essential functions. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

• Conducts routine medical record-keeping operations and healthcare information management to ensure secure, accurate and reliable patient information management that complies with all applicable organizational, local, state, federal regulations.
• Works closely with administration, vendors, and staff to support the requests from patients and outside entities for obtaining records to support patient care.
• Follows established policies and procedures to ensure effective and compliant record management, makes suggestions for process improvements.
• Assists in implementation of digital technologies and tools to gain efficiencies, facilitate record retrieval, and ensure secure storage.
• Assist in facilitation of the retrieval, collection, and requests for medical records made by staff, patients, and affiliates.
• Monitor, facilitate and track all records requests, releases, and authorizations within the Electronic Medical Record.
• Abide by, adhere to, and conform to all applicable organizational, local, state, federal regulations.
• Maintains an up to date understanding of applicable policies, processes, laws, and regulations relative to the processing of patient health information (PHI).
• Report breaches, instances of non-compliance, patient complaints, problems, or similar instances to supervisor to protect patient health information.
• Assist patients, staff and affiliates with medical records requests and questions.
• Perform all other duties and tasks as assigned.

• Customer Service: Committed to increasing customer satisfaction, sets proper customer expectations, assumes responsibility for solving customer problems, ensures commitments to customers are met.
• Communication: Understand and communicate effectively with others using a variety of contexts and formats, which include writing, speaking, reading, listening and interpersonal skills.
• Dependability: Meets commitments, works independently, accepts accountability, handles change, sets personal standards, stays focused under pressure, meets attendance/punctuality requirements.
• Quality: Is attentive to detail and accuracy, is committed to excellence, looks for improvements continuously, monitors quality levels, finds root cause of quality problems, owns/acts on quality problems.
• Productivity: Manages a fair workload, volunteers for additional work, prioritizes tasks, develops good work procedures, manages time well, and handles information flow.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Associate degree or a similarly accredited program in health information technology preferred.
• Registered Health Information Technician (RHIT) or the Certified Electronic Health Records Specialist (CEHRS) preferred.
• At least 3 years of experience in a medical office setting.
• Strong data entry skills.
• Excellent verbal and written…