Team Leader, Healthcare

Overview

The Patient Access Team Lead position plays a key role in the health system and in providing excellent customer service while ensuring timely throughput and capturing all necessary data timely.

• The Patient Access Team Lead is responsible to greet all patients in a timely and friendly manner
• A core function of this position is to ensure that all customers, external and internal are treated with the highest level of respect
• The Patient Access Team Lead is to provide a safe and secure environment for the patient during the registration process
• The Patient Access Team Lead must clearly review and communicate all forms and obtain required signatures for services provided
• The Patient Access Team Lead ensures accuracy and thoroughness in collecting the patient data, documentation of data and utilizes the technology available to complete the registration
• The Patient Access Team Lead participates in creating a positive environment for patient and colleague satisfaction
• The Patient Access Team Lead is a working registrar with added responsibilities of training employees, completing analysis of data pertaining to Key Performance Indicators, assists with developing department schedules and works closely with the Patient Access Supervisor to support all needs of the department

Required:

• High School Diploma or equivalent required
• Minimum 2 years of Patient Access, ED registration, or healthcare revenue cycle experience

Preferred:

• Prior experience in a lead, senior, or mentoring role
• Knowledge of third party admissions and registration requirements
• General understanding of medical terminology and procedures

• Full Time - Evening

• The Patient Access Team Lead is responsible to greet all patients in a timely and friendly manner
• A core function of this position is to ensure that all customers, external and internal are treated with the highest level of respect
• The Patient Access Team Lead is to provide a safe and secure environment for the patient during the registration process
• The Patient Access Team Lead must clearly review and communicate all forms and obtain required signatures for services provided
• The Patient Access Team Lead ensures accuracy and thoroughness in collecting the patient data, documentation of data and utilizes the technology available to complete the registration
• The Patient Access Team Lead participates in creating a positive environment for patient and colleague satisfaction
• The Patient Access Team Lead is a working registrar with added responsibilities of training employees, completing analysis of data pertaining to Key Performance Indicators, assists with developing department schedules and works closely with the Patient Access Supervisor to support all needs of the department

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

At RWJBarnabas Health, our employees are at the heart of everything we do. Our market-competitive Total Rewards package includes comprehensive benefits and resources to support our employees’ physical, emotional, financial, personal, career, and community wellbeing. These benefits and resources include, but are not limited to:

• Paid Time Off including Vacation, Holidays, and Sick Time
• Retirement Plans
• Medical and Prescription Drug Insurance
• Dental and Vision Insurance
• Disability and Life Insurance
• Paid Parental Leave
• Tuition Reimbursement
• Student Loan Planning Support
• Flexible Spending Accounts
• Wellness Programs
• Voluntary Benefits (e.g., Pet Insurance)
• Community and Volunteer Opportunities
• Discounts Through our Partners such as NJ Devils, NJ PAC, and Verizon
• ...and more!

Location:

RWJUH Hamilton Hospital, One Hamilton Health Place, Hamilton, NJ 08619

Employer:

RWJBarnabas Health

Equal Opportunity Employer