Dining Reservations Agent

Overview

Hamilton Princess & Beach Club is Bermuda's only luxury urban resort with world-class accommodations, an internationally revered modern art collection, celebrated restaurants, spa, and more.

Here at the iconic “Pink Palace” we strive to be unique, passionate, and attentive to turning moments into memories for our guests – the Fairmont way. Join a team that values all colleagues and aims to connect guests with the extraordinary place we call home.

#We Are Hamilton Princess

Job Description

Summary of Responsibilities

Reporting to the Food and Beverage Reservations & Office Manager, responsibilities and essential job functions include but are not limited to the following:

• Consistently offer professional, friendly and engaging service
• Book and enter Dining reservation requests using computerized reservation system
• Detailed knowledge of all Food & Beverage Outlets and their menu offerings
• Promote and sell any in-house or upcoming Food & Beverage events
• Work closely with all Food & Beverage Outlets to communicate any guest requests or special celebrations
• Handle all phone and email inquiries in a courteous and timely manner
• Assist guests regarding hotel facilities in an informative and helpful way
• Printing of Outlet menus
• Coordinate the arrangement of paid amenities in conjunction with guest dining reservations
• Design and print brunch & breakfast labels
• Manage and coordinate group reservations (10+ guests) across all outlets; prepare Restaurant Event Orders and communicate effectively with guests and outlet managers
• Follow department policies, procedures and service standards
• Follow all safety policies
• Strict adherence to all Health & Safety training, guidelines and work practices as established by applicable authorities
• Perform any other duties, tasks, and assignments within your department as required

Qualifications

• Previous customer service-related experience required
• Proficient in Microsoft Windows applications
• Previous experience using Open Table is highly desirable
• Working knowledge of Property Management Systems (PMS) is preferred
• Must be able to type 25 words per minute
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times

Physical Aspects of Position

• Frequent sitting throughout shift
• Occasional kneeling, pushing, pulling, lifting, walking and standing
• Occasional ascending or descending ladders, stairs and ramps

Note:

This description reflects the current duties and responsibilities and may be subject to modification in the future.