Quality Control Team Lead

Overview

Quality Control Team Lead - Tannochside. Macphie is an internationally acclaimed family ingredient manufacturer with sites in Glenbervie, Glasgow, Tannochside, and the Midlands. We offer sauces, bakery creations, ice cream toppings, plant-based and gluten-free ranges, and partner with leading food brands to transform ideas into tangible solutions.

• Lead and oversee the Quality Control function, ensuring effective day-to-day operation, resource planning, and adequate QC cover across all areas.
• Ensure QC staff are trained, competent, and maintain up-to-date skills.
• Collaborate with Production Team Leaders to investigate quality and production issues, customer complaints, and non-conformances; perform root cause analysis and complete NCRs with corrective actions recorded on the IFS system.
• Manage scheduled shelf-life testing and hygiene audits in line with required standards.
• Arrange shift patterns for QC staff and maintain adequate cover; conduct disciplinary procedures per the company handbook.
• Make product quality decisions, release finished/factored/raw material goods within specification, and, when appropriate, authorize pre-QC release after risk assessment.
• In conjunction with Production/Quality Management, stop production if quality/safety/pack integrity concerns arise.
• Prevent use of faulty equipment outside specification when not calibrated.
• Prioritize investigations of customer complaints, non-conformances, and product quality concerns; ensure root cause is identified and corrective actions prevent recurrence.
• Complete HACCP and internal audits per schedule; report compliance/non-compliance and record results on the IFS system; verify effectiveness of corrective actions and update SOPs/training records as needed.
• Monitor average weight/volume to ensure compliance with legal requirements; maintain stock and consumables; coordinate routine hygiene monitoring with relevant leads.
• Conduct regular shadow audits, test equipment calibration, and assist with HACCP implementation and product recalls as required.
• Assist with investigation and response to product complaints; trend data to identify issues and implement actions; manage sensory evaluations as needed.
• Suggest improvements to testing methods and equipment; perform other duties as assigned and work safely under H&S policies.

• Experience in production/quality management and manufacturing processes; supervisory experience preferred.
• Excellent communication skills across stakeholders; strong and confident presentation abilities.
• Experience leading external audits and understanding BRC and retailer requirements.
• Robust management skills with the ability to lead technical teams; experience with trend analysis, root cause analysis, and preventative actions for customer complaints and non-conformances.
• Knowledge of QA/QC systems, including QMS delivery, training, and compliance; familiarity with HACCP, IFS, and related records.
• Understanding of food safety, labeling legislation, supply chains, and non-conformances.

• Annual leave: 23 days + 9 public holidays (32 days total).
• Profit-related pay (PRP) based on company performance.
• Pension: employer contribution matching up to 3% with employee contribution of 5%.
• Health and wellbeing:
  Employee Assistance Program, 24/7 GP, cycle-to-work, leisure subsidy, free fruit.
• Eco-friendly commute: electric car charging stations and free parking.
• Learning and development: further education scheme and opportunities for growth.
• Family support: enhanced maternity, paternity, and adoption pay.
• Exclusive benefits: education bursary, Funeral Concierge service, and access to additional group benefits after probation.

We require the right to work in the UK and will collect satisfactory references if a job offer is made. At this time, we are unable to provide visa sponsorship. We are not seeking assistance from recruitment agencies for this position; unsolicited CVs will not be considered.