Facilitation and Support Analyst

The Role

To provide a proactive IM&T service to new and existing users of Health Care systems within NHS Lanarkshire, predominantly within the services specified in the Systems section below. Inclusive of supported 3rd party contractors providing health care services within the boundaries of NHS Lanarkshire, e.g. GP Practices, Dental Practices, Opticians, Pharmacies, The National Police Custody Service and State hospitals etc.

With the intention of assisting these services to derive maximum clinical and administrative benefit from eHealth systems.

To support and assist in the development of existing and new systems across a range of services supported by eHealth, making best use to assist both service users and patient care.

To provide an analysis facility within the services below so as to understand the ongoing training requirements of each supported service and to translate these into training plans, liaising with IT trainers if appropriate to help manage and structure training when and as required.

To provide adhoc instruction in the use of supported eHealth systems and services when required.

To provide a general support and advice service in respect of such supported systems and services.

To report problems in the use of supported eHealth systems to immediate line manager and others including Application Management staff, system suppliers and other NHS Stakeholders.

Have you always wanted to work with NHS Lanarkshire? Then this might be the opportunity for you to join Team Lanarkshire!

Here at NHS Lanarkshire, we put the patient at the heart of everything we do. Each colleague within the organisation plays a key role in how we deliver our healthcare services.

We proudly serve a population of 655,000 across rural and urban communities in both North and South Lanarkshire. NHS Lanarkshire is comprised of Acute Services, Corporate & Property & Support Services, and Health and Social Care Partnerships which provide integrated primary healthcare and social care services to local communities and surrounding areas.

• Educated to degree level or possess an appropriate nursing qualification or proven equivalent experience.
• Substantial qualifying experience in a clinical environment or comparable health service environment.
• Good understanding of Health Care processes and procedures underpinned by theoretical knowledge and practical experience.
• Professional, presentational skills.
• Knowledge or experience in at least one bespoke system/product, preferably clinical based.
• Excellent analytical skills to interpret complex reports and information.
• Ability to understand complex information, diagnose system issues and formulate solutions.
• Strong customer awareness with the ability to negotiate and influence change at all levels.
• Excellent formal, informal and interpersonal communication skills.
• Excellent organisational and time management skills to prepare and implement training programmes.
• Ability to work under pressure and to deadlines.
• Patient, methodical with good attention to detail and the ability to concentrate for extended periods.
• Willingness to see problems through to satisfactory conclusion.
• Knowledge of the Data Protection and IT Security Policies, E-mail and Internet Policies.
• Awareness of Health & Safety and Mobile Phone policies.
• A driving licence is required, full UK/EU/EEA.

Permanent

Full time

37 Hours

This role will be based in eHealth within Kirklands - NHSL Headquarters.

The working pattern for this role is Monday to Friday (9am - 5pm).

Applicants shortlisted for interview may be considered for similar vacancies in alternative locations.

If you’re looking to find out more, then we would love to hear from you!

Note: contact information is provided in the original posting outside of this refined description.

Join us and you will have the chance to add to your skills and further your career in a supportive environment.

Some benefits include:

• A minimum of 27 days annual leave increasing with length of service
• A minimum of 8 days of public holidays
• Membership of NHS Pension Scheme with life insurance…