Service Coordinator, Carole Anne's Place; Relief

Who We Are

Founded in 1889,
YWCA Hamilton is known as one of Hamilton’s original social innovators and works from a feminist, anti-racist, and anti-oppressive framework. We are dedicated to strengthening women’s and girl’s voices, broadening their choices, building dynamic leadership and providing essential services that promote safe, inclusive and equitable communities.

At YWCA Hamilton
, we are intentional about fostering a workplace culture that values positive physical and emotional well-being through our values of Intersectional Feminism, People Centred, Belonging, Responsibility, and Partnerships. We invest in our employees so that we can bring our values into the communities in which we live. We offer our employees:

• On-the-job training and professional development opportunities
• Childcare discounts
• Opportunities to get involved in our community
• A competitive total rewards package

If you’re passionate about making a positive impact in the lives of women, children, and families every day, we would love for you to join our team!

Job Code: R2-MCP-2025

Department :
Housing and Gender Based Violence Support Services

Reports to: Program Supervisor

Location: Hamilton, ON

Hours of Work: 0-14 Hours/Week

Start Date: TBD

Posting Date: Ongoing Posting

Provides support to homeless women accessing Carole Anne's Place, an Out of the Cold program designed to provide a safe, warm, supportive space for women when the shelter beds and overflow beds in the city are full. Using an integrated feminist anti-racist/anti-oppressive and trauma informed perspective, the CAP Coordinator will assess the needs of women and offer supports that include crisis intervention, supportive counseling, referrals, advocacy, brief goal planning, and programming;

while ensuring adherence to the YWCA's vision, mission and values.

• Works with women to identify & support their personal goals and objectives;
• Liaises with community partners including Emergency Services, Housing Providers, Housing First Programs, hospitals;
• Conducts initial assessments for the woman accessing services;
• Provides crisis intervention and counseling support;
• Works with Supervisor to provide a range of social work supports including goal setting, developing safety plans related to violence, addictions and/or mental health, crisis intervention, counselling support and advocacy;
• Offers referrals and assists clients in navigating services and housing in the community;
• Advocates on behalf of women;
• Provides daily programming;
• Data collection of outputs, outcomes and attendance and record keeping;
• Maintains a high level of confidentiality when working with sensitive and personal client information;
• Prepares program and cleans areas used for the program;
• Cleans biohazardous fluids as required;
• Performs general housekeeping duties including but not limited to completing laundry;
• Works safely, reports all workplace hazards and follows all YWCA Hamilton Health and Safety policies and procedures,
• Familiar with, and adheres to the Occupational Health & Safety Act, (OHSA) Workplace Safety Insurance Board Act (WSIB), Human Rights and Employment Standards Act (ESA);
• Participates in annual Health & Safety training provided by the YWCA;
• Attends and participates in staff/team meetings;
• Ensures compliance with YWCA Hamilton policies and procedures;
• Supports the YWCA Hamilton mission, vision and values;
• Performs other duties as required.

• Regularly works in emotional charged situations requiring resolution, which can be hostile or violent at times;
• Availability to work weekdays and weekends.

• Must have post-secondary education in Social Work/Social Services or related field or equivalent;
• Ability to bring a feminist, anti-racist/anti-oppressive perspective to work;
• Bilingual English/French or other languages an asset;
• Committed to advocating for and empowering women;
• Experience working with marginalized women;
• Proven experience in crisis management and de-escalation techniques;
• Knowledge of social housing and shelter system in Hamilton;
• Experience working in a diverse community or setting;
• Excellent verbal and written communication skills;
• Good knowledge of…