Outreach Worker

Who We Are

Founded in 1889,
YWCA Hamilton is known as one of Hamilton’s original social innovators and works from a feminist, anti-racist, and anti-oppressive framework. We are dedicated to strengthening women’s and girl’s voices, broadening their choices, building dynamic leadership and providing essential services that promote safe, inclusive and equitable communities.

At YWCA Hamilton
, we are intentional about fostering a workplace culture that values positive physical and emotional well‑being through our values of Intersectional Feminism, People Centered, Belonging, Responsibility, and Partnerships. We invest in our employees so that we can bring our values into the communities in which we live. We offer our employees:

• On-the-job training and professional development opportunities
• Childcare discounts
• Opportunities to get involved in our community
• A competitive total rewards package

If you’re passionate about making a positive impact in the lives of women, children, and families every day, we would love for you to join our team!

Job Code: 8-ETF-2025

Department:
Housing & GBVSS

Reports to:

Supervisor, Justice and Community Supports

Location:

Hamilton, ON

Hours of Work: 37.5 hours / week

Contract

Start Date:

TBD

Contract End Date:
March 31st, 2026

Posting Date:
November 17th, 2025

Supports women (Trans and cis), non-binary, and gender diverse persons experiencing poverty and homelessness outside of YWCA Hamilton’s Mac Nab location and surrounding areas. Using an integrated feminist anti‑racist and Trauma informed perspective, the Outreach Worker will assess the needs of individuals and offer supports that include crisis intervention, referrals, systems navigation, connections to community resources and advocacy.

• Engagement of women and gender‑diverse people who are clients of YWCA Hamilton, towards active attendance within available programs in house (e.g. YWCA programming & drop‑in space when available ) or support in accessing other immediate offsite resources that will accommodate their needs, (shelter, public spaces where they can sit/congregate), accompaniment to appointments, advocate on their behalf in collaboration with Supervisor to increase service access/resource connection where applicable;
• Provide direct support, services and harm reduction supplies to unsheltered individuals, where participants are at, including encampments, public spaces and YWCA Hamilton, excluding private homes;
• Work in collaboration with YWCA Hamilton facilities, security team, and cleaners, as well as police, City by‑law, and other outreach teams in Hamilton to support women and gender‑diverse people to move to appropriate locations when not accessing YWCA Hamilton services;
• Work in collaboration with YWCA Hamilton direct service teams (CAP, Harm Reduction, Justice Services and Safer Use team) as well as Management to secure support and identify needs / barriers that could be resolved through internal access points;
• Respond to crises safely and professionally while following all safety protocols (i.e. mobile overdose response);
• Liaise with community agencies to coordinate care / support and attend regular interdisciplinary team meetings;
• Facilitate case conference meetings with community organizations to support service users and community members with complex barriers;
• Provide on‑going input and feedback of possible interventions and internal/external service options;
• Ensuring necessary collaboration with community resources and advocacy occurs with or on behalf of clients;
• Provide recommendations to strengthen existing policies and/or processes;
• Maintain appropriate and accurate record keeping (documentation/reports) including safe storage of confidential information, timely data entry, and objective case noting, in accordance with YWCA’s policies and procedures;
• Maintain high level of confidentiality and privacy when working with client information;
• Follow the Sharps Safety and Reporting Guidelines to minimize risk to self and others while exposed to sharps;
• Work safely, report all workplace hazards and follow all YWCA Hamilton Health and Safety policies and procedures;
• Participate in…