CA Inside Sales Coordinator

Category: Sales

Job Location: Stoney Creek, ON, CA

Position Type: Full-Time/Regular

Job Title: Inside Sales Coordinator 2C

Department: Canada

Reports to: Assistant Inside Sales Manager

Status: Hourly, Full-Time

Responsible for sales and customer support responding to customer inquiries and managing sales leads that originate primarily from telephone inquiries.

$23.50 per hour plus commissions and benefits.

We use an applicant tracking system that includes AI-enabled features to support parts of the recruitment process, such as application organization and screening. All hiring decisions are made by our recruitment team.

This posting is for an existing vacancy.

• Respond to customer inquiries to Radwell by phone, email, chat or through other means.
• Manage sale opportunities for all product; perform all sales tasks necessary to turn opportunities into billable sales.
• Source products for best cost on manufacturers not currently sourced by Radwell (new products).
• Negotiate best purchase price for manufacturers not regularly supplied by Radwell (new products).
• Check inventory (i.e. “PLC Center” inventory) and fulfill order out of inventory if specific item requested is not available.
• Promote Radwell Verified Sub (RVS) line to customers as a value-added sale.
• Identify RVS opportunities where there are none available.
• Correspond with customers via phone and e‑mail, understand customer needs and identify sales opportunities, responding to customers in a timely, efficient, and professional manner.
• Ensure high degree of customer satisfaction as measured by our automated survey system, customer feedback and other means.
• Enter quotations and orders into sales order processing systems; ensure accurate sales information including proper and accurate delivery, payment terms, and other critical order information; confirm all orders with customer; perform follow‑up and order clean‑up as necessary.
• Meet minimum daily standards for quotes and other sales output expectations.
• Build new customers in sales order processing systems; capture complete and accurate information for new and existing customers.
• Interact with all departments within Radwell to effectively meet customer commitments.
• Perform product and price maintenance in “Pricetool” and other business systems; build new part numbers as needed; maintain product sourcing database. Confirm accuracy of maintenance by sending to direct manager or command center teams for final audit and approval. Certain experienced employees will be granted access to perform final audits on products themselves.
• Assist in business system database cleanup and ongoing maintenance.
• Pro‑actively develop new business through outbound calls to potential customers and following up on leads and other means as directed by your direct Manager.
• Increase product knowledge through regular training on specific manufacturers products.
• Staying informed about competing products and competition.
• Achieving sales target goals.

May be modified from time to time. Other duties, tasks and work may be assigned.

• Minimum of 25 transactions per day is expected.
• Minimum of five outbound calls per day is expected, this is to be handed in to your Manager on a daily basis.
• Minimum required Invoice Dollars Generated of 225k per month.
• Min expectation after 6 months of 100k/month (1A), at 1 year 175k/month (2A), at 2 years 250k/month (3A) in invoiced volume consistently. Exceeding these goals would be considered ahead of expectations.

• Must understand the sales cycle; ability to understand the Radwell International sales cycle.
• Strong computer skills; ability to learn and understand Radwell computer systems to perform job tasks in an automated environment.

• Strong Computer proficiency.
• Proficiency using e‑mail, the internet, Microsoft Office, and other computer tools.
• Ability to multi‑task.
• Ability to work at fast pace.
• Attention to detail.
• Problem solving abilities.
• Good communication skills.
• Ability to sell.

Previous sales experience in a related environment or a college degree in business or a…