I.T. Support Analyst

Walters Group is a family-owned steel construction company that designs, fabricates, and constructs unique and complex commercial and industrial projects throughout North America. With over 65 years of experience, Walters ensures high quality results through our passion and commitment to every project. Our head office is located in Hamilton and we have multiple fabrication plants in Hamilton, Stoney Creek and Princeton.

As Walters grows and expands into new markets, we are seeking to welcome aspiring and driven individuals to our team who share our passion, vision, and values.

At Walters, we build history, and we are incredibly proud of our projects, to name a few - Tim Hortons Field in Hamilton, ON, the Burgoyne Bridge in St. Catharines, ON, The Bow in Calgary, AB, and the Canadian Museum of Human Rights in Winnipeg, MB.

We're consistently ranked among the best companies to work for, including Canada's Best Managed and Great Place to Work Certified. We're committed to supporting and developing our teams. We also ensure a positive, safe, collaborative work environment with ample personal and career development opportunities.

If you want to be a part of our team – read on and apply. Even if you feel like you don’t meet all criteria, please give it a shot, and still apply.

The IT Support Analyst provides frontline technical support as part of the Walters IT team, supporting users across offices, fabrication plants, remote sites, and field operations. Working closely with other team members, this role is responsible for delivering responsive, high-quality support for corporate devices, and workplace technologies used throughout the organization.

The successful candidate will perform workstation imaging, maintain hardware/software inventory, troubleshoot user issues, assist with onboarding/offboarding, and contribute to strong IT operations across Walters’ multiple locations.

• Provide hands-on support for desktops, laptops, mobile devices (iPhones/iPads), printers, and desk phones.
• Troubleshoot and resolve hardware, software, and networking issues across office and plant environments.
• Address IT tickets by creating, monitoring, escalating, and resolving requests through the helpdesk ticketing system.
• Identify, escalate, and communicate technical issues as needed.

• Manage user accounts and permissions across Active Directory, Office 365, MDM solutions, and other systems.
• Perform general user administration duties and ensure appropriate access controls.

• Onboard new employees, including hardware setup and basic IT training.
• Create, maintain, and update user guides, documentation, and support materials.

• Deploy, manage, and support IT assets across multiple offices and plants.
• Monitor inventory and resources to ensure hardware and software availability.
• Assist with creating and deploying workstation/laptop images and controls.

• Create and update user-friendly documentation, reference guides, and knowledge base articles.
• Provide basic IT training for new employees.
• Help refine internal IT procedures alongside the rest of the IT team.

• Assist with basic network troubleshooting and onsite network tasks (switch checks, Wi-Fi access points, cabling).
• Support production technology such as AR Headsets, label printers, and plant-floor tablets.
• Participate in IT projects, system upgrades, and security improvements.
• Support Walters’ IT security standards including patching, antivirus compliance, MFA/Conditional Access, and device hardening.

• Hamilton ON.

• University or College Degree in Computer Science or a related field.
• Minimum 3 years of hands‑on IT support/helpdesk experience in a Windows environment.

• Strong troubleshooting and diagnostic abilities.
• Proficient with Windows installation, configuration, and support.
• Experience with iOS device support.
• Familiarity with computer hardware repair and maintenance.
• Understanding of networking fundamentals including…