Operations Technology Analyst

Kasu Capital transforms ordinary single-family homes across the U.S. into best-in-class vacation rentals that wow guests and outperform the market. We pair a customer-first mindset with disciplined, repeatable operations—supported by technology—to deliver consistent stays and strong returns.

Why this role exists

As our portfolio grows,
execution quality and operational consistency become a competitive advantage. We’re hiring a solutions-oriented technologist who is obsessed with making day-to-day operations and property buildouts faster, clearer, and more reliable
.

You’ll sit at the intersection of operations, construction, and design
, owning the tools and workflows that power buildouts and ongoing operations. You’ll help teams execute furniture packages, deliveries, installs, punch lists, maintenance, and property launches—by configuring software, improving processes, integrating systems, and troubleshooting issues quickly.

This is a hands‑on role focused on measurable outcomes: fewer misses, faster cycles, cleaner handoffs, and better guest experiences.

Our core tools (today)

You don’t need prior experience with all of these, but you do need the ability to learn fast, troubleshoot confidently, and connect systems together
:

• (project + construction/design tracking)
• Guesty (PMS / operations)
• Enso Connect (guest messaging + experience)
• Airbnb, Vrbo, (OTAs / listings + performance)
• Quo / Open Phone (guest & team communications)
• Airtable + Google Sheets/Excel (data + light reporting)
• Price Labs (dynamic pricing / revenue management)

What you’ll do

Operations + buildout systems ownership (tools, workflows, adoption)

• Own configuration and day-to-day enablement of our ops/buildout systems (, Guesty, Enso Connect, Quo/Open Phone, and supporting tools)
• Build reliable workflows that teams actually follow: tasking, approvals, procurement tracking, deliveries, installs, punch lists, maintenance dispatch, and launch checklists
• Create role-based views/dashboards so each team sees what matters (construction, design, ops)
• Drive adoption through simple training, clear documentation, and thoughtful defaults
• Build repeatable workflows for furniture packages: standard bundles, alternates/substitutions, lead times, budget tracking, and delivery coordination
• Track buildout progress across properties and proactively surface risks (delays, missing items, vendor issues, install scheduling)
• Improve field execution with checklists, photo standards, and structured updates that reduce rework and missed details
• Support design + construction teams to keep projects moving and reduce “where are we at?” overhead

Tool troubleshooting & integrations (make systems talk to each other)

• Troubleshoot issues across tools (permissions, sync issues, templates, automations, data inconsistencies, user errors) and resolve quickly
• Build low-code/no-code automations (Zapier, Make, n8n) to reduce manual coordination (task creation, notifications, status updates, reminders, handoffs)
• Maintain clean system hygiene: naming conventions, templates, automations, and change logs

OTA listing accuracy & operational alignment

• Ensure properties are launched correctly across Airbnb, Vrbo, with accurate amenities, policies, photos, and check-in details
• Own ongoing listing QA and updates tied to buildouts and ops changes (new amenities, furniture upgrades, updated photos, rules, guest flows)
• Partner with ops/design teams to ensure what’s listed matches reality (reducing complaints, cancellations, and low reviews)

Reporting that drives action (lightweight, ops-focused)

• Build simple reporting in Sheets/Excel (and within tools) that helps teams act: project status, open punch lists, install readiness, maintenance backlog, recurring issues, vendor performance
• Track quality signals tied to execution: recurring guest complaints, review themes, maintenance frequency by category, turnover misses

SOPs, playbooks, and training

• Create, publish, and maintain SOPs, checklists, templates, and Loom videos for workflows and tools
• Standardize “how we build out a property” and “how we operate a property” so execution is consistent and trainable
• Keep documentation current as processes change

Revenue…