Field Operations Specialist

Company Description

American Iron & Metal (AIM) is a family‑owned company and recognized global leader in the metal recycling industry with over 125 sites and 4,000 employees worldwide. AIM has prospered for eight decades thanks to the dedication of its employees and the continued trust of its customers. The company is committed to environmental stewardship and sustainable practices, helping create a greener future for all.

• Provide comprehensive end‑user support across multiple Ontario locations, including on‑site visits as needed.
• Support users across Windows 11, iOS, Android, and macOS platforms in a Microsoft 365 environment.
• Monitor the IT ticketing system, ensuring timely resolution and adherence to service‑level agreements (SLAs).
• Maintain and support both on‑premise and cloud‑based infrastructure, including Azure, Intune, and other Microsoft services.
• Deploy, image, and configure desktops, laptops, and servers in accordance with client requirements.
• Deliver desktop support services including hardware repairs, peripheral setup, and software installations.
• Maintain network equipment across 40+ sites in Ontario.
• Use remote diagnostic tools and internal/external knowledge bases to resolve technical incidents efficiently.
• Coordinate with third‑party vendors for issue resolution beyond internal support capacity.
• Contribute to internal IT knowledge and support onboarding and training initiatives.
• Identify opportunities to enhance IT support services and recommend process improvements.
• Promote cybersecurity best practices and provide basic user guidance as needed.

• Minimum 3 years in an IT support role, ideally within both office and industrial environments.
• Proficiency in Windows OS, Microsoft 365, and network fundamentals (e.g., TCP/IP, VPN).
• System administration experience with Hybrid Azure / Active Directory, Intune, and MDM.
• Experience maintaining Cisco switches, Fortinet switches and firewalls.
• Solar Winds experience is an asset.

• Strong analytical and problem‑solving skills; calm under pressure in fast‑paced environments.
• Excellent verbal and written communication with a customer‑first attitude.
• Proactive and innovative mindset with a continuous improvement focus.
• Independent and dependable; able to work solo or collaboratively in a team.
• Professional and courteous demeanor; represents IT with integrity and service excellence.
• General understanding of cybersecurity principles and practices.

• Valid Ontario driver’s license and flexibility to travel frequently across regional sites.

• A competitive wage, vacation, benefits and an RRSP matching program.
• Annual AIM tuition scholarship program up to $8,500 per eligible dependent.
• The tools and support needed to be successful in your career and professional development.
• A dynamic and rewarding work environment that is also a lot of fun.

• A competitive salary range of $60,000–$80,000 per year.

Associate

Full‑time

Information Technology

Utilities