Client Service Coordinator; Float

Overview

Be the Difference. Connect our Community. For over 50 years, Bayshore Health Care has been a leading provider of home and community health services across Canada, delivering exceptional care with compassion and excellence. Bayshore Home Care Solutions (Hamilton), a division of Bayshore Health Care Ltd. is currently seeking a dedicated Client Service Coordinator or Healthcare Scheduler to join our exceptional team.

As the Client Service Coordinator for our Hamilton Team, you won't just schedule people— you will be the vital link between patients, families, and healthcare providers! We are seeking professional individuals with superior customer service skills, a willingness to learn, and an overwhelming drive to showcase their scheduling abilities.

This is a RARE Float opportunity, allowing you the flexibility to work in a varied schedule while maintaining a Fulltime position. Alternating weekends are an ongoing requirement.

3 days a week 10am-6pm

2 days a week 2pm-10pm

• Communicate - Professionally engage with patients, families, staff, and funder organizations
• Process - Quickly handle funder referrals and updates in the EMR (Procura). Must be able to read orders from Ontario Health at Home (OHAH) for Nurses
• Review - Collaborate with Supervisors, field employees and patients to assess service needs
• Schedule - Assign care providers based on client needs, geographic area, staff skill-set and availability
• Coordinate - Ensure consistent caregiver assignments and service delivery
• Notify - Keep patients and staff informed of initial and ongoing schedules
• Utilize - Optimize staff schedules to meet their availability and client care needs
• Document - Maintain accurate records in the EMR following strict documentation regulations
• Resolve - Address patient concerns promptly and follow escalation pathways

Bayshore Health Care is built upon the guiding values of compassion and reliability; teamwork and diversity; innovation, leadership, and growth. Every single one of our 19,000+ employees across Canada operates with these fundamental values in mind.

• Competitive Industry Wages:
  Bayshore recognizes the critical work you do. We offer competitive compensation reflecting your skills and dedication to care
• Comprehensive Benefits & PTO Packages:
  Enjoy company-sponsored health and dental benefits for you and your family, ensuring your well-being
• Retirement Savings Plan:
  Benefit from a company-contributed retirement savings plan to help secure your financial future
• Work Perks:
  Enjoy group discounts for travel, entertainment, shopping, and sports venues
• Employee Assistance Program:
  Support available 24/7 via phone, chat, in-person. Caregivers need care too!
• Collaborative Team Atmosphere:
  Work alongside a dedicated team of healthcare professionals who are committed to providing the highest quality of care, with a National Clinic team to network with
• Supportive Management:
  Accessible clinical managers and schedulers who value and support your work
• Training & Development:
  Opportunities to grow your career and develop on an on-going basis
• Safe and Supportive Environment:
  Adherence to strict health and safety protocols to ensure the well-being of both staff and clients

What you Bring

• Secondary School Diploma
• Completion of a related certificate/diploma such as Medical Terminology or Office Administration is a requirement (Proof Required)

• A minimum of two years related customer service experience, preferably in healthcare
• Proven customer service and communication skills, preferably in healthcare or other high-paced customer service environment
• Ability to handle issues and problem solve with tact and diplomacy
• Excellent computer skills (Windows, Microsoft office, internet, EMR)
• Ability to prioritize and handle multiple demands in a fast-paced environment
• Proven organizational and teamwork skills; able to work independently and prioritize workload
• Strong interpersonal skills including demonstrated ability to build rapport and connections

Equity, Diversity, and Safety Bayshore is committed to a high…