Medical Administrative Assistant

Niagara Fertility is currently seeking a dedicated, organized, and compassionate Medical Administrative Assistant to join our clinical team full-time
. This is a rewarding opportunity for someone who takes pride in their work, thrives in a professional healthcare environment, and wants to be part of a meaningful mission: helping individuals and families on their fertility journey.

As a Medical Administrative Assistant, you will play a vital role in the day-to-day operations of the clinic. You are often the first point of contact for patients, and your professionalism, empathy, and attention to detail will directly contribute to a positive patient experience during what can be a highly emotional and important time in their lives.

This role requires strong organizational skills, the ability to manage multiple responsibilities simultaneously, and a calm, patient-focused approach. You will work closely with physicians, nurses, and fellow administrative team members to ensure the clinic runs smoothly, efficiently, and with the highest standard of care.

• Providing exceptional front-line customer service to patients in person, by phone, and electronically
• Managing scheduling, patient flow, and clinic coordination
• Accurately completing medical and administrative documentation in a timely manner
• Maintaining patient records and ensuring confidentiality at all times
• Supporting physicians and clinical staff with daily operational needs
• Balancing multiple tasks while maintaining accuracy, professionalism, and compassion

• A minimum of 2 years of experience in a medical administrative role
• Strong communication skills and a warm, professional demeanor
• Excellent organizational and multitasking abilities
• Comfort working in a fast-paced, detail-oriented clinical environment
• Experience with Accuro EMR (considered a strong asset)
• Completion of a Medical Administration diploma (preferred
• A collaborative mindset and a genuine desire to support patients and colleagues

Niagara Fertility is a private fertility clinic located at 821 N Service Road in Stoney Creek. We are a satellite monitoring clinic of Trio Fertility, allowing patients access to advanced fertility treatment while receiving care close to home.

Our team is small, supportive, and highly dedicated. We take pride not only in clinical excellence, but also in creating a respectful, compassionate workplace where every team member’s contribution matters. Working at Niagara Fertility means being part of a mission-driven organization that helps people build families — work that is truly meaningful.

Please apply through Indeed with your resume and a cover letter outlining your experience and interest in joining our team.

Job Type: Full-time

Expected hours: 40 per week

Benefits:

• On-site parking
• Paid time off

Work Location:

In person