Designated Pharmacy Manager

Royal Drugs is a healthcare company providing specialty pharmacy, infusion therapy, and retail pharmacy services. Royal Drugs is partnered for success with Ontario Medical Supply, a leading distributor of medical equipment, supplies, and services for healthcare organizations and home healthcare clients across Ontario. Together, we work towards supporting optimal health outcomes and better quality of life. Come Join Our Team!

The Designated Pharmacy Manager contributes to the overall success of the pharmacy operations by providing leadership and support to the pharmacist team, specifically in all aspects of sterile and non‑sterile dispensing for client groups (e.g. HCCSS). This role works closely with the Pharmacy Operations Manager to ensure accurate, complete and timely outputs by the pharmacy team. The position actively collaborates with various teams to attain company goals and carry out directives.

The Designated Pharmacy Manager is supported in their functions by the Director, Infusion Process and Methodology where necessary.

Job Title:

Designated Pharmacy Manager

Location:

Royal Drugs, Hamilton
No. of Positions: 1
ATR: 4964
Salary: $120,000 - $130,000/year
Type:
Full‑Time, Permanent

• Share knowledge, experiences and best practices with various stakeholders across the organization, as subject matter expert (SME) in this area of pharmacy.
• Support the organization during implementation and/or ongoing operational stability efforts in this area of pharmacy.
• Participate in RFP planning, writing and site visits.
• Ensure that the pharmacy operates in accordance with the standards of practice and operations, and guidelines of the Ontario College of Pharmacists and Health Canada.
• Oversee the activities of staff pharmacists and ensure they are properly supported in their cognitive and patient care functions.
• Support the Pharmacy Operations Manager in carrying out activities to achieve company objectives, attain target metrics, meet operational targets and KPIs.
• Schedule the pharmacist team, with support from the Pharmacy Operations Manager.
• Responsibly manage the pharmacist team.
• Facilitate regular team meetings to communicate and implement new or existing policy and procedures.
• Ensure employees are working in compliance with company policy, practice and procedure.
• Perform performance assessments of pharmacist team (probationary, annually).
• Provide training to new pharmacists and support pharmacy team members in their professional growth and development.
• Provide off‑site training to new teams.
• Manage the internal recruitment and selection process for the pharmacist team.
• Provide the pharmacist team with performance coaching and/or disciplinary action.
• Manage incidents of employee conflict.
• Ensure billing is done correctly and in accordance with governed billing requirements.
• Investigate medication incidents, participate in root cause analyses, implement preventative measures and liaise with client groups (e.g. UHN).
• Liaise between the pharmacy team and various key stakeholders (e.g. Pharmacy Operations Manager, Senior Management).
• Monitor health and safety compliance.
• Support the LHIN’s initiatives and working groups and attend meetings and clinics when necessary (e.g. PN Clinics).
• Monitor drug shortages, assess the need and support in the selection of alternatives.
• Participate in pharmacy audits and reviews.
• Participate in an on‑call rotation.

• Must be licensed and in good standing with the Ontario College of Pharmacists with the expectation of adherence to the Standards of Practice for Designated Managers.
• Minimum of 2 years’ experience in a management role.
• Minimum 3 years’ pharmacist experience (IV exposure an asset).

• Working knowledge of equipment and technology commonly used in the pharmacy environment (e.g. Kroll).
• Working knowledge of IV pharmacy and specialty pharmacy operations preferred.
• Proficient in Microsoft Office.
• Ability to communicate effectively and professionally with internal and external contacts, both orally and in writing.

While we thank you for your interest, only select applicants will be contacted regarding the position. Royal Drugs is an…