Trust Officer

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We invite all experienced and aspiring Indigenous / Métis / Inuit professionals to apply to roles featured on BMO’s Indigenous Careers landing page, as well as all of those on BMO's Careers page. Qualified Indigenous / Metis / Inuit applicants applying through these postings will be considered for open job vacancies, where they exist, or added to our Indigenous Talent Network and matched to other upcoming opportunities.

Provides high quality sales and service to Indigenous Trust clients to deliver an exceptional client experience. Provides technical expertise for all aspects of Trust account management and administration to ensure compliance. Works collaboratively within regional and national team as part of the client/relationship management solution. Identifies and makes referrals to other business groups as appropriate.

This Trust professional supports the Relationship Manager who oversees a book of Trust business in Ontario and Eastern Canada so there is flexibility in where the position is based.

• Manages trust or agency accounts in the role of trustee.
• Supports the Relationship Manager to assigned clients and effectively interacts with others assigned to the client/relationship team.
• Reviews and interprets trust documents to ensure compliance.
• Assesses assets for risk identification.
• Works with stakeholders to ensure proper documentation and administration decisions.
• Supports the execution of strategic initiatives in collaboration with internal and external stakeholders.
• Builds effective relationships with internal/external stakeholders.
• Ensures alignment between stakeholders.
• Monitors and tracks performance, and addresses any issues.
• Produces regular and ad-hoc reports, and updates dashboards.
• Reviews requests with Relationship Manager to assist with making discretionary decisions for actions to be taken.
• Cross trains team members to ensure coverage and contingency.
• Provides input into the planning and implementation of operational programs.
• Executes work to deliver timely, accurate, and efficient service.
• Performs set up & maintenance of Trust accounts ensuring all compliance requirements are met within acceptable time frames.
• Supports in audits and compliance reviews as assigned.
• Identifies and escalates all irregularities and discrepancies to management.
• Performs sales & service support activities as required to meet client needs and maintain overall service levels.
• Provides administrative support to team members and relationship managers that includes financial reports, asset & account reconciliation, compliance, fee collection and other related activities; ensures proper documentation and administration decisions.
• Meets high‑quality service standards to maximize relationship retention and growth.
• Develops rapport and instills confidence with the client to develop credibility and earn their trust.
• Follows through on the risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, act in their best interests, and ensures an effectively run function.
• Protects the Bank's assets and complies with all regulatory, legal and ethical requirements.
• Focus is primarily on business/group within BMO; may have broader, enterprise‑wide focus.
• Exercises judgment to identify, diagnose, and solve problems within given rules.
• Works independently on a range of complex tasks, which may include unique situations.
• Broader work or accountabilities may be assigned as needed.

• Typically between 4 – 6 years of relevant experience and post‑secondary degree in related field of study or an equivalent combination of education and experience.
• Bachelor’s degree in Finance or related legal or accounting field preferred.
• Strong knowledge of Trust Administration processes and procedures.
• Strong knowledge and proficiency working with Excel and designing and updating trust distribution spreadsheets.
• Broad knowledge of Trust Tax, Trust Accounting and Investment Management.
• Broad knowledge of fiduciary laws including trust planning techniques, relevant tax regulations.
• Technical proficiency gained through education and/or…