Utility Billing Lead

Join to apply for the Utility Billing Lead role at City Of Hamilton

Join to apply for the Utility Billing Lead role at City Of Hamilton

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This range is provided by City Of Hamilton. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

CA $37.52/yr - CA $40.78/yr

Reporting to the Supervisor, Utility Billing, the Utility Billing Lead provides technical and functional guidance to Utility Billing Clerks while monitoring their daily administrative tasks, work queues and customer correspondence. Responsible for reconciliation of utility and general ledger accounts by analyzing, summarizing and distributing utility adjustments. The Utility Billing Lead maintains up-to-date utility ownership records, processes work orders, audits meter readings, performs adjustments and refunds;

approves debit authorizations from financial institutions, cancels and re-issues bill, oversees the City’s collections process.

Provides customer service to Hamilton Utility clients, internal staff, and external stakeholders. Fields and cascades customer inquiries, complaints, and escalations.

Ability to perform all duties in the Utility Billing Clerk job description.

• Associate

• Full-time

• Finance and Customer Service

• Government Administration

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