Automotive Customer Service Advisor; On-Site
Job Description & How to Apply Below
CAN Hamilton time type:
Full time posted on:
Posted Yesterday job requisition :
R1691581
Job Title:
Automotive Customer Service Advisor (On-Site)
Job Description As an Automotive Customer Service Advisor, you will interface with customers and dealers through voice, chat, email interactions to provide an exceptional customer service experience. You’ll act as the frontline touchpoint for our elite clientele, handling inquiries, complaints, and providing technical support on automotive issues. As an industry leader and luxury brand, we pride ourselves in delivering outstanding products and services.
Our Automotive Customer Service Representatives are brand advocates and deliver a best-in-class experience that supports and strengthens brand loyalty. (We accept applications for this position on an ongoing basis. Military veterans are encouraged to apply.)A NEW CAREER POWERED BY YOU
** World’s Best Workplaces**,” “
** Best Company Culture**,” and “
** Best Companies for Career Growth
** As an Automotive Customer Service Advisor, you’ll join an organically diverse team from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as “game-changers.” Together, we help the world’s best-known brands power a world that works through exceptional customer experiences and tech-powered innovation. And due to continued growth, we’re looking for more talented game-changers to join our purpose, people as passionate about providing outstanding customer experiences as we are.
CAREER GROWTH AND PERSONAL DEVELOPMENT This is a great opportunity to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and continuing support you’ll need to succeed. Plus, at Concentrix, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within!
That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.
WHAT YOU WILL DO IN THIS ROLEAs an Automotive Customer Service Advisor, you’ll:
* Coordinates resolutions to customer vehicle issues, dealership complaints, warranty policies, and more.
* Corresponds to customer inquiries from inbound inquiries, emails and mail
* Provides campaign information to customers and documents according to Consumer Affairs policies
* Documents customer inquiries received from customer correspondence and corporate surveys; updates consumer affairs case files with appropriate documentation
* Acts as a liaison between National Consumer Affairs and the Regional Office regarding Consumer Affairs related issues
* Deliver expert customer experiences…with a smile.
YOUR QUALIFICATIONS Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Automotive Customer Service Advisor role include:
* Minimum 18 years of age with a High School Diploma or GED.
* At least 2-3 years of customer service experience; automotive industry experience is preferred.
* Strong computer proficiency with the ability to navigate multiple applications.
* * Excellent* written and verbal communication skills to effectively engage with customers.
* A
* passion* for the automotive industry with a propensity for problem-solving.
* Ability to work both independently and within a team, demonstrating patience and professionalism.
* Flexibility to rotate shifts as needed with prior notice.
* Dependable with proficient attention to detail while being able to focused and multi-task efficiency.
* Demonstrate patience while maintaining a pleasant and professional manner.
* Proficiency in fast-paced environments
* Eagerness to learn new technologies
WHAT’S IN IT FOR YOUOne of our company’s Culture Beliefs says, “We champion our people.” That’s why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and…
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