Customer Service Representative - Automotive; On-Site
Job Description & How to Apply Below
CAN Hamilton time type:
Full time posted on:
Posted Yesterday job requisition :
R1691568
Job Title:
Customer Service Representative - Automotive (On-Site)
Job Description As a Customer Service Representative - Automotive (On-Site), you will interface with customers and dealers through voice, chat, email interactions to provide an exceptional customer service experience. You’ll act as the frontline touchpoint for our elite clientele, handling inquiries, complaints, and providing technical support on automotive issues. As an industry leader and luxury brand, we pride ourselves in delivering outstanding products and services.
Our Automotive Customer Service Representatives are brand advocates and deliver a best-in-class experience that supports and strengthens brand loyalty. (We accept applications for this position on an ongoing basis. Military veterans are encouraged to apply.)
** A NEW CAREER POWERED BY YOU
**** World’s Best Workplaces**,” “
** Best Company Culture**,” and “
** Best Companies for Career Growth
** As an Automotive Customer Service Representative, you’ll join an organically diverse team from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as “game-changers.” Together, we help the world’s best-known brands power a world that works through exceptional customer experiences and tech-powered innovation. And due to continued growth, we’re looking for more talented game-changers to join our purpose, people as passionate about providing outstanding customer experiences as we are.
** CAREER GROWTH AND PERSONAL DEVELOPMENT
** This is a great opportunity to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and continuing support you’ll need to succeed. Plus, at Concentrix, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.
** WHAT YOU WILL DO IN THIS ROLE
** As a Customer Service Representative, you’ll:
* Passionately assist automotive customers, respond to their questions and inquiries, and resolve any concerns regarding the client's products and/or services.
* Effectively troubleshoot technical issues of hardware, software, networking, or other client products, make follow-up outbound calls to customers or other parties, and follow appropriate escalation paths as needed.
* Provide inbound customer support for customers to resolve technical issues, billing concerns and vehicle connectivity needs
** YOUR QUALIFICATIONS
** Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Service Representative role include:
* 18 years or older with secondary education
* Talent, passion, and patience to deliver excellence in customer service
* 1-3 years of customer service work experience (in a Contact Centre environment preferred)
* You will be expected to utilize multiple systems on a PC throughout your day to day and must pass technical assessments to show those skills.
* Able to speak, write and understand English which will be confirmed by an assessment
* Be able to pass a typing test with at least 30
WPM
** WHAT’S IN IT FOR YOU
** One of our company’s Culture Beliefs says, “We champion our people.” That’s why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we’ll invest in YOU to aid in your career path and in your personal development. In this role, you’ll also be provided with:
* The base salary for this position is $19.35/hr. (pay rate will not be below the applicable minimum wage), plus incentives that align with individual and company performance. Actual salaries will vary based on work location,…
Note that applications are not being accepted from your jurisdiction for this job currently via this jobsite. Candidate preferences are the decision of the Employer or Recruiting Agent, and are controlled by them alone.
To Search, View & Apply for jobs on this site that accept applications from your location or country, tap here to make a Search:
To Search, View & Apply for jobs on this site that accept applications from your location or country, tap here to make a Search:
Search for further Jobs Here:
×