Customer Service Representative - Luxury Automotive; On-Site

Job Title:

Customer Service Representative - Luxury Automotive (On-Site)

Job Description

As a Customer Service Representative - Luxury Automotive (On-Site), you will interface with customers and dealers through voice, chat, email interactions to As a Luxury Automotive Customer Service Representative, you will interface with customers and dealers through voice, chat, and email interactions to provide an exceptional customer service experience. You’ll act as the frontline touchpoint for our elite clientele, handling inquiries, complaints, and providing technical support on automotive issues.

As an industry leader and luxury brand, we pride ourselves in delivering outstanding products and services. Our Luxury Automotive Customer Service Representatives are brand advocates and deliver a best-in-class experience that supports and strengthens brand loyalty. (We accept applications for this position on an ongoing basis. Military veterans are encouraged to apply.)

Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns “
World’s Best Workplaces
,” “
Happiest Employees
,” and “
Best Companies for Career Growth
” awards every year? Then a Customer Service Representative - Luxury Automotive position at Concentrix is just the right place for you!

As a Customer Service Representative - Luxury Automotive, you’ll join an organically diverse team from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as “game-changers.” Together, we help the world’s best-known brands improve their businesses through exceptional customer experiences and tech-powered innovation. And due to continued growth, we’re looking for more talented game-changers to join our purpose, people as passionate about providing outstanding customer experiences as we are.

This is a great opportunity to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and continuing support you’ll need to succeed. Plus, at Concentrix, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

As a Customer Service Representative - Luxury Automotive you’ll:

• Handle inbound customer inquiries and document all interactions accurately.
• Respond to escalated automotive-related product queries, ensuring timely resolutions.
• Collaborate with dealerships, third-party partners, and field support teams to address customer concerns.
• Utilize standardized communication processes to enhance customer experiences and brand loyalty.
• Draft, review, and respond to emails promptly while maintaining professional communication standards.
• Foster relationships with customers, and our elite client, while promoting a culture of trust and satisfaction.
• Maintain a positive outlook in all customer interactions, ensuring a high level of service for our luxury brand.
• Utilizes standardized communication processes to deliver a positive customer experience to promote brand loyalty and ensure customer interactions are aligned with business goals.

Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Service Representative - Luxury Automotive include:

• Minimum 18 years of age with a High School Diploma or GED.
• At least 2-3 years of customer service experience; automotive industry experience is preferred.
• Strong computer proficiency with the ability to navigate multiple applications.
• Excellent written and verbal communication skills to effectively engage customer.
• A passion for the automotive industry with a propensity for problem-solving, while always maintaining a pleasant and professional…