Credit Team Leader

Position: Credit Hire Team Leader

Description

About Zego

At Zego we understand that traditional motor insurance holds good drivers back. Its too complicated too expensive and it doesnt reflect how well you actually drive. Since 2016 we have been on a mission to change that by offering the lowest priced insurance for good drivers.

From van drivers and gig workers to everyday car drivers our customers are the driving force behind everything we do. Weve sold tens of millions of policies and raised over $200 million in funding and picked up numerous awards including the Employer of The Year 2025 as awarded at The Insurance Posts Awards and Excellence in Digital Marketing Award at the British Insurance Tech Awards 2025.

And were only just getting started.

Purpose of the role

Zego is establishing a new Credit Hire entity to support our strategic growth ambitions in claims handling and downstream mobility services. The Team Leader of Credit Hire Services will be responsible for the daily monitoring and vetting of new credit hire opportunities and the efficient delivery and collection of credit hire vehicles throughout the UK.

The role will include the recruitment development and leadership of a high performing team while supporting the Head of Credit Hire Services to ultimately deliver a profitable business line to Zego.

What you'll be doing Business Build & Strategy

• Play a key role with the initial setup of Zegos Credit Hire function as a distinct but integrated business unit.
• Have a technology first approach before recruitment.
• Ensure all workflows are correctly implemented and documented for the delivery of an end-to-end credit hire service.

Team Leadership & Capability Building

• Build an accountable collaborative culture grounded in customer service and commercial performance driven team.
• Coach and develop team members including regular reviews performance discussions and day to day support.
• Ensure all team members are regularly trained in relevant credit hire Procedures.

Commercial Performance & Profitability

• Monitor operational KPIs (e.g. average hire length settlement rates repair times) and drive continuous improvement initiatives.
• Identify and assist in the build of MI and reporting mechanisms.

Partnerships & Supply Chain

• The daily management of business partnerships including the delivery and collection of credit hire vehicles vehicle suppliers repair networks legal providers and recovery agents.
• Ensure all supply chain networks adhere to set KPIs with a focus on efficiency customer satisfaction and credit hire recoverability.

Risk Compliance & Governance

• Maintain appropriate credit hire governance frameworks including FCA conduct obligations where relevant.
• Work closely with The Head of Credit Hire Services and compliance to proactively identify and mitigate operational risks.

Cross-functional Collaboration

• Align closely with Zegos Claims Legal Finance and Insurance teams.
• Champion the voice of the customer throughout the claims lifecycle.

What you'll need to be successful:

• Operational leadership :
  Experience building or leading a credit hire or motor claims function with a clear focus on performance and high quality service.
• People management :
  Proven ability to recruit coach and develop high-performing teams.
• Tech-enabled thinking :
  Comfortable designing processes that use technology to drive scale and efficiency.
• Commercial awareness :
  Confident using data and KPIs to improve performance and profitability.
• Supplier relationship management :
  Skilled in managing external partners and holding them to account.
• Regulatory understanding :
  Knowledge of FCA regulations and credit hire governance best practices.
• Collaborative mindset :
  Able to work cross-functionally and align teams around shared goals.

Whats it like to work at Zego

Zego has a truly international and inclusive team unified by great ideas and collaborative thoughtfulness. Our people are the most important part of our story and everyone plays an essential role in our journey. We look for people who have expertise enthusiasm and who are motivated by change. Theres plenty of room to learn and grow as part of our ongoing training programmes or directly from other experts.

Youll work alongside a…