Credit Claims Handler

Job reference:UK003302

Location:Halifax

Business area:Claims

Intact Insurance is the new name for RSA in the UK, Ireland, and across Europe. It’s a new name and a new way to do business. Backed by global expertise and a commitment to service that feels different, we’re focused on making insurance simpler, faster, and more responsive.

We’re leading a transformation in insurance helping people, businesses and society prosper in good times and be resilient in bad times. When you join us, you’re not just taking a job, you’re stepping into a career where you can make a real difference.

We’re customer-driven, community-focused, and committed to helping our people grow. Whether you’re early in your journey or bringing years of experience, we’ll support you with the tools, flexibility, and opportunities to thrive.

This role is key to ensuring efficient management of credit hire and damage claims, helping control costs and deliver high-quality customer outcomes. It offers the opportunity to develop expertise in claims handling, work collaboratively with internal teams, and take ownership of cases from start to finish.

• Taking ownership of credit hire and damage claims from start to finish, ensuring smooth and timely resolution.
• Investigating claims thoroughly, working closely with internal teams, suppliers, and claimants to manage the process effectively.
• Providing clear, helpful responses to customers and claimants, maintaining high standards of service throughout.
• Spotting potential issues early, escalating when needed, and using your judgement to protect the business and minimise costs.

• Good understanding of motor claims, including third-party and credit hire claims.
• Excellent communication, negotiation, and relationship-building skills to handle customers, claimants, and suppliers effectively.
• Good problem-solving and decision-making abilities, with a focus on delivering the best outcome.
• Comfortable in using IT systems, keeping accurate records, and managing your own caseload efficiently.

Being part of our team means you’ll have the support and freedom to bring your best self to work each day. As a permanent member, here’s what you can look forward to:

• Annual discretionary bonus
• Up to 11% pension contributions
• Hybrid working + flexible hours
• 25 days annual leave + bank holidays + buy/sell options
• Health & wellbeing + virtual GP
• Career development and mentoring
• Inclusive culture + employee networks
• Share investment options

We celebrate individuality and believe our differences make us stronger. We’re proud to foster a culture where everyone feels respected, valued, and empowered to thrive. As an Equal Opportunity and Disability Confident Employer, we ensure fair consideration for all applicants and offer interviews to all disabled candidates who meet the essential criteria. We understand that everyone’s circumstances are different and are happy to explore flexible working options such as reduced hours or job shares to support work–life balance.

If you meet the core criteria but not every requirement, we’d still love to hear from you. Let’s explore how this role could support your next career step. If you need adjustments during the recruitment process, just let us know we’re here to support you.