Motor Claims Handler

Intact Insurance is the new name for RSA in the UK, Ireland, and across Europe. It’s a new name and a new way to do business. Backed by global expertise and a commitment to service that feels different, we’re focused on making insurance simpler, faster, and more responsive.

Shape the future

We’re leading a transformation in insurance helping people, businesses and society prosper in good times and be resilient in bad times. When you join us, you’re not just taking a job, you’re stepping into a career where you can make a real difference.

Grow with us

We’re customer-driven, community-focused, and committed to helping our people grow. Whether you’re early in your journey or bringing years of experience, we’ll support you with the tools, flexibility, and opportunities to thrive.

Win as a Team

At Intact Insurance, this role plays a key part in supporting customers at the moments that matter most. As the first point of contact within our Claims team, you will help ensure customers feel listened to, supported and guided through the claims process with care and clarity. Your work will directly contribute to Intact’s goal of delivering fair, efficient and customer‑focused outcomes, while protecting the interests of both our customers and the business.

With full training, clear progression opportunities and a supportive team environment.

• Act as the first point of contact for customers, policyholders and third parties, handling enquiries via telephone, email and online portals.
• Accurately capture and record claim information to ensure cases are progressed through the correct process.
• Provide clear, professional guidance to customers throughout the claims journey, managing expectations and delivering a positive experience.
• Liaise with internal teams, brokers and approved suppliers to support timely claim resolution.

• Customer service experience, ideally within an insurance or financial services environment.
• Good communication skills with confidence handling telephone and face‑to‑face customer interactions.
• High attention to detail with the ability to accurately capture and record information.
• Ability to work effectively both independently and as part of a collaborative team.

Being part of our team means you’ll have the support and freedom to bring your best self to work each day. As a permanent member, here’s what you can look forward to

• Annual discretionary bonus
• Up to 11% pension contributions
• Hybrid working + flexible hours
• 25 days annual leave + bank holidays + buy/sell options
• Career development and mentoring
• Inclusive culture + employee networks
• Share investment options

We celebrate individuality and believe our differences make us stronger. We’re proud to foster a culture where everyone feels respected, valued, and empowered to thrive.

As an Equal Opportunity and Disability Confident Employer, we ensure fair consideration for all applicants and offer interviews to all disabled candidates who meet the essential criteria.

We understand that everyone’s circumstances are different and are happy to explore flexible working options such as reduced hours or job shares to support work–life balance.

If you meet the core criteria but not every requirement, we’d still love to hear from you. Let’s explore how this role could support your next career step. If you need adjustments during the recruitment process, just let us know we’re here to support you.