Corporate Receptionist

Lobby Ambassador (Corporate Receptionist) - Mitie for Lloyds Banking Group, Halifax city centre, West Yorkshire

Hourly: £12.71 — 40 hours per week.

Availability required: Monday to Friday, 7am – 4pm.

Reporting to: Regional FOH Lead.

As a Lobby Ambassador (Corporate Receptionist), you will create a seamless 5-star experience for every visitor and colleague, supporting the proactive management of the workspace. With a blend of exceptional service and meticulous attention to detail, you will ensure every interaction leaves a lasting impression. You will enjoy being the host with the most, spending time on your feet hosting in the lobby areas, and really making the space your own.

You will understand and enjoy the art of service, and be a true professional.

• Warm Welcomes:
  Host, greet and assist all visitors and colleagues with a professional, concierge-level approach.
• Meeting Rooms:
  Set up and reset meeting rooms and event spaces to specified layouts.
• Efficient Check-ins:
  Manage visitor check-ins and check-outs, ensuring smooth access and departure processes.
• Technical Support:
  Provide first line response to Audio Visual queries from colleagues arising from LBG IT/AV equipment installed in meeting rooms.
• Queue Management:
  Proactively manage queues to streamline arrival and departure experiences.
• Facility Coordination:
  Support facilities management and the wider FOH team to proactively manage the workspace, ensuring compliance and maintaining high service standards.
• Lobby Excellence:
  Oversee the lobby environment, coordinating with housekeeping, catering, and other departments to uphold agreed standards.
• Escorting:
  Connect visitors with the locations they need to be in the building.
• Security:
  Be vigilant at all times to keep colleagues and visitors safe.

• Professional Conduct:
  Maintain a high level of professionalism, adhering to company policies and procedures.
• Effective Communication:
  Address and resolve visitor and colleague requests efficiently, ensuring clear and timely follow-up.
• Routine Checks:
  Perform floor walks and service audits, logging any necessary work orders.
• Visitor Engagement:
  Build rapport with frequent visitors, keeping the team informed about their preferences.
• Local Expertise:
  Provide comprehensive information about local attractions, services, and events.
• VIP Services:
  Ensure VIP guests receive exceptional service and satisfaction.
• Query Management:
  Triage and respond to colleague queries via various platforms, referring them as needed.
• Visible Support:
  Act as a tangible and accessible point of service for all inquiries.
• Team
  
  Collaboration:
  
  Work closely with the client's workplace experience teams to support their initiatives, activities and events.

• Experience:
  
  Minimum 2 years in high-end hotels, prestigious corporate workplaces, or premium hospitality.
• Communication
  
  Skills:
  
  Exceptional verbal, written, and interpersonal skills.
• Presentation:
  Immaculate grooming and personal presentation.
• Technical Proficiency:
  Skilled in Outlook, Word, Teams, and Chrome; experience with visitor management tools like Condeco.
• IT:
  Ability to handle a high volume of queries over different platforms.
• Customer Service: A "How can I help" mindset aligned with that of a 5
  * hotel.

Attention to detail, critical thinking, decisiveness, adaptability, initiative, safety awareness, customer service, prioritization, and personal organization.

Our market‑leading flexible benefits scheme provides you with benefits that suit your lifestyle, including a virtual GP, financial wellbeing assistance, a flexible benefits platform (Choices), high‑street discounts via MiDeals, a cycle‑to‑work scheme, life cover equal to your salary or at least £10,000, a save‑as‑you‑earn scheme, and a Mitie Matching Share Plan. We also award Mitie Stars as recognition for hard work, with cash prizes and a chance to win £10,000 a year.

We offer a diverse range of training and development opportunities, and we are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long‑term condition and need reasonable adjustments during the recruitment process, please let us know by emailing us.

Since 1987, Mitie’s 80,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, serving clients ranging from household names in banking to critical government sites, hospitals, and schools.

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