Advice Administrator

Arc Recruitment are proud to be recruiting on behalf of our client, a well-established organisation delivering vital energy advice services across the region.

This is a rewarding opportunity for a customer-focused and organised Advice Administrator to support the operational delivery of a Mobile Advice Centre (MAC), providing tailored energy efficiency advice to households — particularly those in vulnerable circumstances.

You will deliver in-depth, practical energy advice both face-to-face (via the Mobile Advice Centre van) and over the phone. When events are not scheduled, you'll complete administrative duties and advice calls to support service delivery.

Key duties include:

• Conducting comprehensive assessments of customer needs
• Providing tailored energy efficiency advice (behaviour change, low-cost measures, heating systems, insulation, tariff switching)
• Supporting customers to access national and regional funding schemes
• Referring households for income maximisation and additional financial support
• Recording outcomes and customer interactions on CRM systems
• Working towards monthly KPIs (productivity, conversion rates, quality standards)
• Supporting reporting requirements and contract performance

You will also engage with stakeholders at events and help identify partnership opportunities to expand service reach.

We're looking for someone who is:

• Experienced in customer service, advice provision, or support roles
• Confident communicating with a wide range of people, including vulnerable customers
• Organised, detail-focused and confident using IT systems
• Comfortable working towards KPIs and performance targets
• Able to manage competing priorities and adapt to change
• A strong team player with a proactive approach

Experience or knowledge of energy efficiency, fuel poverty, or income maximisation services would be highly desirable, though training can be provided.

Essential Requirements:

• Full UK Driving Licence (no endorsements)
• Confident driving a large van (Peugeot Boxer Floor Cab)
• Access to your own vehicle for travel between sites (mileage reimbursed)
• Ability to commute to Elland depot

This role offers the opportunity to make a genuine difference — helping households reduce energy costs, access funding, and improve their overall wellbeing. You'll be part of a small, supportive team delivering measurable social impact across the region.

If you're passionate about supporting communities and delivering high-quality advice services, we'd love to hear from you.

Apply today or contact Arc Recruitment for more information.