Service Contracts Advisor

Overview

To maintain and manage service contracts for all customers from one item of equipment at a site up to multi-national key account customers, providing excellent customer service and administration.

• Review, amend and renew service contracts including purchase order management where applicable
• System data records administration
• Prepare new service contracts and / or quotations
• Promote additional value-added services providing by the company to build customer contract database
• Provide support for service contract preparation involving quotations, tenders, correspondence and communication for both existing and new customers
• Provide internal key customer account support where applicable
• Maintain warranty dates periodically following sale of new equipment, including extended warranty process
• Resolve and close customer complaints applicable to your actions
• Cross functional team working to deliver engineering excellence and high customer satisfaction
• Other ad-hoc tasks necessary to support the business

• Service contract lead generation, renewals and conversation rates

• Good working knowledge and experience of customer contracts database management
• Customer focus attitude, with a polite and professional manner
• Strong attention to detail and accuracy
• Excellent levels of communication at all levels
• Works well in a team environment
• IT literacy
• 5 GCSE’s including English and Mathematics

Location:

GEMCO Head Office in Mytholmroyd, Halifax.

Further details are available on request, please email  with a copy of your CV or upload your CV below.