Facilities Assistant

Roving Ambassador (Facilities Assistant), Mitie for Lloyds Banking Group
Halifax City Centre, West Yorkshire

Hourly: £12.71 per hour, 40 hours per week

Availability required:
Monday to Friday 7am – 6pm

Reporting to:
Regional FOH Lead

Your mission is to create a seamless 5‑star experience for every visitor and colleague while supporting the Front of House Manager and Facilities Manager. You will be highly organised, work independently, and develop strong relationships with clients and stakeholders. The role is physically demanding, with plenty of time on your feet.

• Own the set up and reset of meeting rooms and event spaces to specified layouts.
• Greet and assist all visitors and colleagues with a professional, concierge‑level approach.
• Daily ownership of physical touchpoints, ensuring all colleague and client facing areas meet agreed layouts, fabric, and housekeeping standards.
• Manage visitor check‑ins and check‑outs to ensure smooth access and departure processes.
• Proactively manage queues to streamline arrival and departure experiences.
• Support facilities management and the wider FOH team to maintain high service standards and compliance.
• Provide first‑class meeting room AV support, conducting regular checks of AV kit.
• Maintain vigilance to keep our colleagues and visitors safe.

• Maintain high professionalism, following company policies and procedures.
• Address and resolve visitor and colleague requests efficiently, with clear follow‑up.
• Perform floor walks and service audits, logging necessary work orders and ensuring resolution.
• Build rapport with frequent visitors and keep the team updated on their preferences.
• Assure VIP guests receive exceptional service and satisfaction.
• Triage and respond to colleague queries via various platforms, ensuring all queries are acknowledged and resolved efficiently.
• Act as a tangible and accessible point of service throughout the office.
• Act as an interlock between service teams, supporting management to coordinate responses to issues affecting colleague experience.
• Collaborate closely with client workplace experience teams to support initiatives, activities and events.
• Escort approved contractors on site.
• Maintain trackers, logs and digital records; prepare reports; order office peripherals, stock and uniforms.
• Act as the point of contact in the absence of the Facilities Manager, running team briefings or huddles.
• Model service standards and support training of fellow team members.

• Minimum 2 years experience in prestigious corporate workplaces or high‑end 5
  * hotels.
• Exceptional verbal, written and interpersonal communication skills.
• Immaculate grooming and personal presentation.
• Proficiency in Outlook, Word, Teams and Chrome; experience with visitor management tools like Condeco.
• Comfortable with meeting room and event space AV equipment (MTRs, microphones, speakers, docking stations).
• Ability to manage high volume queries across multiple platforms.
• Customer‑service mindset aligned with 5
  * hotel standards.
• Current SIA licence (to be provided).

Attention to detail, critical thinking, decisiveness, adaptability, initiative, safety awareness, customer service, prioritisation and personal organisation.

Flexible benefits scheme tailored to your lifestyle, including a virtual GP, financial wellbeing assistance, SA½ benefits, Life cover, salary finance, cycle‑to‑work, high‑street discounts, MiDeals, Mitie Stars rewards, and a Mitie Matching Share Plan.

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long‑term condition and require reasonable adjustments during the recruitment process, please let us know by emailing [].