Sr Enterprise Key Account Manager

Role Overview

As a Sr Enterprise Key Account Manager on the North American team, you will be responsible for growing revenue from our existing enterprise customer base while collaborating with customer success to ensure healthy customers that renew at a high rate. Think of this as a sales position to expand our footprint within the enterprise client base.

“Our Key Account Managers are at the heart of our customer teams, and care deeply for our customers. Interfacing with many teams across 360

Learning, they act as strategic advisors for our customers, and excel in identifying opportunities for growth, expansion and optimization within their book of business while renewing to longer‑term contracted terms.” –
Chris Bondarenko, Chief Revenue Officer

• Sell into our existing client base.
• Use our CRM tool to map and build account plans, prepare sales documentation, and provide forecasts for identified opportunities.
• Identify top potential accounts, understand current connections, and create power maps for growth opportunities.
• Create detailed outreach cadences and make outbound calls to accounts to achieve sales quota metrics.
• Arrange regular meetings, virtually and in‑person, with key players in the accounts, ensuring you are the point of contact for business opportunities, issues, and questions.
• Evangelize 360
  
  Learning vision through high‑quality product demonstrations and account‑specific initiatives.
• Work with all other teams within the company to optimize the customer experience across your portfolio.
• Establish and grow relationships with key decision‑makers and influencers within the customer base, virtually and in‑person.
• Access, analyze, and present customer reports to draw conclusions and provide recommendations.
• Drive customer satisfaction and reference‑ability as a champion.

• Get familiar with our Convexity culture.
• Master the product demo and pitch.
• Start work with our client success team to understand the book of business.
• Get familiar with our market positioning.
• Take on management of your account portfolio.

• Build your own pipeline by power‑mapping top potential clients and begin dedicated outreach to establish relationships.
• Run tailored and exceptional client meetings with high‑priority clients, over VC or in‑person.
• Become knowledgeable in Learning & Development market trends, emerging technologies, and competitors.
• Begin to identify product growth areas as it relates to opportunities within the existing customer base.
• Close your first deals.

• Continue to drive revenue generation through strategic planning with CSP and current clients.
• Continue pipeline growth efforts with intentional Account‑Based outreach.
• Execute business reviews, both internally and externally.
• Meet and exceed all quarterly sales quotas.
• Help mentor others across the sales team.

• Contribute as a subject‑matter expert on the 360
  
  Learning platform and share your knowledge with the rest of the organization.
• Be actively aware of Learning and Development market trends and become a subject‑matter expert, influencing thought leadership within the existing client base.
• Be ready to tackle more complex, multi‑thread deals.

• At least 7 years of experience in an HRtech B2B SaaS environment as an Account Manager or an Account Executive.
• Bonus points for experience selling learning solutions like an LMS or LXP.
• A growth mindset and a life‑long learning attitude.
• Strong analytical and organizational skills.
• Strong written and verbal communication skills.
• Executed complex software/platform demos in your sales process.
• A Bachelor’s degree or higher level of education.
• Enthusiasm for our Convexity culture (see: (Use the "Apply for this Job" box below).).

• Compensation:
  Pay structure includes base salary, variable incentive pay, and company equity.
• Benefits/Perks:
  Comprehensive medical, vision, and dental insurance starting your first day; generous parental leave; professional development opportunities through our own platform.
• Balance:
  Unlimited days of annual vacation PTO; 5 days for sick leave; holidays following the Ontario holiday calendar; remote‑first…