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Overview
Job Title:
District Manager - Cosmoprof
Essential Function: The District Manager is responsible for leading the internal and external customer experience to drive sales results and all KPIs. They are also responsible to ensure all company processes and practices are adhered to. They are the linchpin of the field organization between strategy and execution. They maintain strong working relationships with all business partners and maintain a strong level of business literacy about the region, SBH financial position, its midrange plans, its culture, and its competition.
Primary Duties
30% Brand: Provides leadership to deliver an exceptional customer experience that maximizes sales/KPIs and drives customer loyalty in assigned stores. Emphasis is placed on both the in‑store selling model and a channel‑agnostic approach to exceed expectations. They understand the competitive landscape by observing and studying the competition to learn about current initiatives and strategies, share insights with relevant business partners and supervisors, and ensure all brand standards are met, such as merchandising, POGs, marketing, back‑rooms, etc.
30% People: Develops and maintains recruitment, training, motivation, and discipline programs to drive results and builds and maintains a talent pool of future leaders. They are active on Linked In and all digital networking platforms and social networks, possess a strong network of external candidates to fill positions when required, assess store managers to determine talent opportunities and impact on store performance, consistently engage direct reports regarding their own strengths and opportunities while leveraging IDP, ensure that store managers engage and develop their teams, and build strong working relationships with all business partners.
20% Safety / Loss Prevention: Ensures the store environment is safe at all times for associates and customers; all policies and procedures are followed, including all social distancing practices. They are responsible for protecting company assets by ensuring all procedures are being followed in store as they relate to shrink, damages, banking, etc., analyze and utilize all available reporting, and ensure compliance with all HAZMAT training and execution.
20% Operations: Drives the execution of all company processes through training, management, analysis and continuous improvement. Actively manages and leverages payroll and manages other controllable expenses such as supplies, travel, etc. Ensures all processes to support digital strategies are utilized such as Omni‑channel fulfillment (SFS/SDD/BOPIS). They are responsible for real estate as it relates to site feedback, re‑locations, new stores, and store closings, utilize technology and all company tools to drive results, and work in partnership with the Operations Business Partner.
Knowledge, Skills, and Abilities
High School Diploma or equivalent. Prefer College Degree but not required.
5+ years’ experience in business, management and/or merchandising.
Specialty retail or trade knowledge, problem solving and driving associate engagement.
Multi‑Unit or Big Box Retail Management experience preferred.
Thorough knowledge in selection of top candidates, sourcing and education.
Thorough knowledge of inventory management strategies, merchandising techniques and systems, including sales promotion activities of the stores.
Ability to plan, organize, lead and control.
Ability to recognize, analyze, and quantify market trends.
Understanding and communicating the competitive landscape to drive local segmentation.
Understanding of assigned store capabilities and growth potentials.
Ability to travel extensively and frequently including overnights and weekends to attend national sales meetings, beauty shows, and sales operations meetings.
Competencies
The below competencies represent the core of what a District Manager must possess.
Grow Yourself
Passionate Learner – Desire to grow and learn;
Owns personal development;
Self‑motivated.
Open to and seeks a wide range of inputs;
Humble learner;
Shares learning with others.
Learning Agility – Learning mindset;
Intellectual curiosity.
Innovative/Creati…
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