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Job Description & How to Apply Below
If you inspire others and are interested an opportunity to lead – search no further!
The General Manager will be responsible for leading the processes and practices that will make the Hospital thrive - a welcoming, profitable, energizing, and rewarding place to work.
People managers with experience in the veterinary industry, dentistry (dental), ophthalmology, retail, restaurants (food services), accounting, or a related professional service focused on customer service are also encouraged to apply.
The successful candidate will serve as a steady, balanced leader focused on:
Responsibilities
Administrative and operational tasks and functions
Strategic Planning
Business plan development and championing its implementation
Accreditation, Certification and other Medical SOPs
Client Care, Patient Care and Compliance
KPI management, Best Practices and Operational SOPs
Revenue growth and cost management, particularly in the area of labour and Cost of Sales (COS)
Team building and Professional Development, considering patient and hospital needs
Human Resources Management & Conflict Resolution
Hiring, Onboarding, Training
Performance Reviews
Client Service & Hospital marketing support
Monthly analysis and reporting, and operationalizing areas for improvement
Pets
Oversee, support and nurture the pet experience by ensuring that the Hospital has the necessary resources, equipment, and team members necessary to offer the best possible medical, surgical and emergency care
Ensure medical teams have access to continuing education, mentorship and development opportunities to support continuous improvement and enhance patient care
Expand clinical services and service offerings
Liase with P3’s Medical Advisory Board, university professors, college instructors, industry program providers and individual instructors to develop and coordinate courses
People
Maintain the exceptional relationship that has been built with hospital leads and their teams, and extend that capability to referring Veterinary Practices. The successful candidate will exhibit a management style which builds alliances within the P3 business and emphasizes high morale, collegiality, accountability, effective teamwork and high moral standards
Support individual team members in their growth and goals through professional development, coaching, general guidance, and evaluation of continuing education goals
Foster teamwork, collaboration and manage peer-to-peer and intra-group coaching
Lead, collaborate with, and coach department leads with HR scenarios, operations, data analysis/tools and decision making
Cultivate an inspirational environment that is as a great place to work throughout veterinary healthcare
Participate in the creation of and oversee the display and maintenance of an organization chart for the Hospital
Promote a positive working culture and ensure that P3’s vision and values are mirrored throughout the Hospital
Ensure the delivery of an exemplary client experience – collaborate on standards and measure compliance unique to each particular hospital visit
Ensure that high performers are recognized and empowered to grow within our group of Emergency hospitals
Act as a positive role model, using a collaborative approach and assuming positive intent
Recruit, mentor and retain a team with an emphasis on accountability, high morale, collegiality, and effective teamwork
Set others up for success and foster open, proactive, and cooperative relationships
Collaborate with Department Leads to set individual and Hospital non-financial performance goals. These include specific patient care and client experience metrics
Ensure clients, team members, and all other key stakeholders experience engaging, motivating, and empowering interactions
Assist in developing industry leading compensation, benefits and rewards programs
Champion P3’s commitment to being a Great Place to Work within the Hospital. Develop plans for growth and improvement based on results of annual surveys and communication to P3…
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